Blazing Paddles - A Pickleball Podcast

Avoiding the Sucking Vortex of Pissed-Off with Carol Bowser

John & Karen / Carol Bowser Season 4 Episode 5

Sometimes an episode names itself. Meet Carol Bowser, J.D., owner and founder of Conflict Management Strategies. Carol, after practicing Employment Law for several years, decided that lawsuits don't often create the level of resolution and satisfaction for the participants. Not only do the employer and employee often become adversarial, the legal representation for both parties are often equally at odds. Working relationships are damaged, sometime irreparably, and the process becomes less about creating a solution and more about zero-sum wins and losses. 

In this episode we discuss what truly defines active listening and where we oftentimes fail in the process, eventually falling into (here it is) "the sucking vortex of pissed-off." Like I said, some episodes just name themselves. 

One feature of a great interview is when you find immediate tactics you can put into play and Carol comes through shining in that area. Conflict is almost always a result of poor communication, unaddressed issues, and in a workplace - the disconnect between supervisor and direct report in defining and prioritizing expectations.

What are YOU listening for? What are your rules? What are your guidelines? What is bad juju? 

Put your ears on and actively listen to this episode of HR Hardball.

*You can even sign up for a "Conflict Tip of The Day" to continually reinforce this new superpower you are cultivating. 

Contact Carol at cb@managingconflict.com, visit her Facebook Page, and connect with her on Twitter and LinkedIn.

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