WIL Talk (Women in Leadership Talk)
WIL Talk (Women in Leadership Talk) speak to inspirational individuals around the globe about their personal leadership and growth. You will hear stories on how to build your tribe and be authentically you. How challenge, adversity, and resiliency can support, encourage and stretch your thinking. Join us to gain insight and tips to support your success at work and in your personal life.
WIL Talk (Women in Leadership Talk)
WIL Talk #202: Is AI Helping or Hurting Your Customer Relationships?
Are you scaling customer success with AI or losing trust in the process?
In this must-listen episode of Women in Leadership Talk, host Vicki Bradley sits down with Kellie Capote, customer success expert and author, to unpack how digital transformation and AI are reshaping customer experience, without sacrificing the human connection.
From automation and personalization to trust, leadership, and business growth, Kellie shares real-world strategies for building customer success models that drive outcomes and relationships. If you’re navigating AI in business and wondering how to balance efficiency with empathy, this conversation will change how you think about customer engagement.
Want to deepen your leadership journey?
You’ll find two FREE mini-courses designed to elevate your leadership skills and a powerful leadership quiz to help you understand how you show up in the world, personally and professionally. Explore now: www.wilempowered.com, Free-mini-course