Matt Brown Show - Conversations That Power The Business World.
The Matt Brown Show ranks in the top 2.5% of all podcasts worldwide, generating more than 4 million downloads and reaching a business audience in over 100 countries. Matt ranks among the top 1% of LinkedIn business and media profiles globally. With over 1,000 released episodes, the show has become a go-to resource for entrepreneurs, startups, investors, and business thought leaders around the world.
Matt Brown Show - Conversations That Power The Business World.
MBS898 - The AI Advantage with Ebony Langston: Humanizing Healthcare Through AI at Scale
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In this episode of The AI Advantage series on The Matt Brown Show, Matt sits down with Ebony Langston, Vice President of Go-To-Market for Healthcare at TTEC, to explore the intersection of artificial intelligence, healthcare, and human connection.
Ebony shares how AI is being used to streamline high-volume healthcare tasks—like appointment scheduling and prescription refills—while preserving the human touch where it matters most. The conversation dives into AI’s role in reducing friction for patients, improving accessibility for underserved communities, and empowering healthcare agents with smarter tools.
They also tackle the ethical minefields of data privacy, transparency, and the future of leadership in an AI-powered economy. From rethinking patient engagement to redefining team skills and operational models, Ebony makes the case that AI isn't replacing people—it’s helping them become better.
