Matt Brown Show - Telling the stories of influencers and business thought leaders, one conversation at a time
The Matt Brown Show features over 800+ episodes, an audience in 100+ countries and is ranked in the top 2.5% of all podcasts globally. Today the show is a lexicon of high-value content for entrepreneurs, investors, business leaders, and technologists around the world. www.MattBrownShow.com.
Matt Brown Show - Telling the stories of influencers and business thought leaders, one conversation at a time
MBS898 - The AI Advantage with Ebony Langston: Humanizing Healthcare Through AI at Scale
In this episode of The AI Advantage series on The Matt Brown Show, Matt sits down with Ebony Langston, Vice President of Go-To-Market for Healthcare at TTEC, to explore the intersection of artificial intelligence, healthcare, and human connection.
Ebony shares how AI is being used to streamline high-volume healthcare tasks—like appointment scheduling and prescription refills—while preserving the human touch where it matters most. The conversation dives into AI’s role in reducing friction for patients, improving accessibility for underserved communities, and empowering healthcare agents with smarter tools.
They also tackle the ethical minefields of data privacy, transparency, and the future of leadership in an AI-powered economy. From rethinking patient engagement to redefining team skills and operational models, Ebony makes the case that AI isn't replacing people—it’s helping them become better.
