Matt Brown Show - Conversations That Power The Business World.
The Matt Brown Show ranks in the top 2.5% of all podcasts worldwide, generating more than 4 million downloads and reaching a business audience in over 100 countries. Matt ranks among the top 1% of LinkedIn business and media profiles globally. With over 1,000 released episodes, the show has become a go-to resource for entrepreneurs, startups, investors, and business thought leaders around the world.
Matt Brown Show - Conversations That Power The Business World.
MBS902 - The Threshold: Experience Is the Product
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
In this episode, Matt, Brent, and Rich dig into what really makes customers stay and why most companies get it completely wrong. Rich goes off on how customer experience is not about service scripts or clever features, but about creating emotional memories that anchor people to your brand. He breaks down why nostalgia works, how people remember how it felt, and what it means to build trust before someone even becomes a customer. Brent challenges the idea of customer-first by asking whether companies even understand their customers’ inner world, and Matt brings it back to the disconnect between intent and execution, especially in fast-scaling environments. The result is a layered, honest conversation about brand, memory, experience, and the moments that actually matter.
PodMatchPodMatch Automatically Matches Ideal Podcast Guests and Hosts For Interviews
