Leading for Business Excellence
PMI’s podcast, Leading for Business Excellence, brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors. Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results.
Find out more about Business Excellence and how to transform your organisation at pmi.co.uk
Leading for Business Excellence
Minisode #20: Adapting to Unconventional Customers with David Sheldon
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by David Sheldon, retired Head of Continuous Improvement at St John Ambulance and former Continuous Improvement Manager at the Environment Agency, as he shares an unusual perspective on customer-supplier dynamics.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-embodying-continuous-improvement-with-david-sheldon-head-of-ci-at-st-john-ambulance/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.
More from PMI: