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Leading for Business Excellence
PMI’s podcast, Leading for Business Excellence, brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors. Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results.
Find out more about Business Excellence and how to transform your organisation at pmi.co.uk
Leading for Business Excellence
Minisode #39: Exemplary Customer Service
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we're joined by David Sheldon, Head of Continuous Improvement at St John Ambulance, as he reflects on his positive customer service encounters with the NHS Blood Donation service.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-embodying-continuous-improvement-with-david-sheldon-head-of-ci-at-st-john-ambulance/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
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