Leading for Business Excellence
Minisode #39: Exemplary Customer Service
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we're joined by David Sheldon, Head of Continuous Improvement at St John Ambulance, as he reflects on his positive customer service encounters with the NHS Blood Donation service.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-embodying-continuous-improvement-with-david-sheldon-head-of-ci-at-st-john-ambulance/
Goals to Results Conference
Join us for a day of expert speakers, interactive workshops, case studies and networking opportunities. Turn your goals into tangible results with the help of industry experts and thought leaders. On 25.09.24, we’ll take over The Slate at The University of Warwick, a state-of-the-art venue perfect for fostering creativity, conversation and collaboration. Secure your place at pmi.co.uk/g2r.
More from PMI:
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we're joined by David Sheldon, Head of Continuous Improvement at St John Ambulance, as he reflects on his positive customer service encounters with the NHS Blood Donation service.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-embodying-continuous-improvement-with-david-sheldon-head-of-ci-at-st-john-ambulance/
Goals to Results Conference
Join us for a day of expert speakers, interactive workshops, case studies and networking opportunities. Turn your goals into tangible results with the help of industry experts and thought leaders. On 25.09.24, we’ll take over The Slate at The University of Warwick, a state-of-the-art venue perfect for fostering creativity, conversation and collaboration. Secure your place at pmi.co.uk/g2r.
More from PMI: