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Leading for Business Excellence
PMI’s podcast, Leading for Business Excellence, brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors. Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results.
Find out more about Business Excellence and how to transform your organisation at pmi.co.uk
Leading for Business Excellence
Minisode #45: Industry Insights - Efficiency vs. Customer Outcomes
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Suraj Patel, Head of Operational Strategy at Capital One. He discusses cultural differences between sectors, emphasizing the focus on efficiency and bottom line in the utilities industry, while the financial services industry prioritises customer outcomes.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-converting-customer-needs-into-strategy-wins-through-operational-excellence-with-suraj-patel-capital-one/
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