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Leading for Business Excellence
PMI’s podcast, Leading for Business Excellence, brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors. Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results.
Find out more about Business Excellence and how to transform your organisation at pmi.co.uk
Leading for Business Excellence
Minisode #69: From Crisis to Transformation
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
This minisode features Steve Vaid as he reflects on his journey of leading a cultural transformation from the charity sector to financial services. Discover how a relentless focus on the customer, from Net Promoter Scores to vulnerability analysis, not only lifted scores and retention rates but also built a team ready to thrive through crises, from a Royal Commission inquiry to Covid-19.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/customer-centric-leadership-insights-from-charity-to-commerce/
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