As an AirBNB property manager, managing guest communication can be a real challenge. How you handle guests and how quickly you respond before a guest even arrives sets their expectations for the property. Whether you manage on property or hundreds, you need to have a protocol for what it looks like to communicate with your guests.
We take a multi-step approach to our communication: we begin with an initial email then get more detailed via text as they get closer to the day of their stay. You want your communication to appeal to the widest audience as possible.