Jillian Kimber has worn many hats at Hostē, working with both guests and property owners in the short-term vacation rental space. She’s the creator of the Experiences arm of our business, offering guests of our managed AirBnb properties extra-special, in-home experiences, including chef-prepared meals, wine tastings, massages, facials, and yoga, as well as guided hikes. Guests can book experiences from our website, or on tablets provided in every short-term vacation rental property we manage.
In this episode, we talk about our trial-and-error experiences in building these enhanced guest services and the technology to support them. We also touch on our new “squad leader” staffing structure and how it improves service to guests and property owners alike.
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