B2B Bits & Bytes | Xngage
S8: E4- Digging into the Details with Turner Supply
What was your first step in your digital transformation? For Shawn Arnold from Turner Supply the first step after management buy-in was ride-alongs. These in-depth one-to-one interviews with his customers – internal and external – shed light on what he needed for website functionality. He also discusses his “PDCA” (Plan, Do, Check, Act) model in detail for listeners, as well as technology trends he’s watching for the industrial supply market.
What was your first step in your digital transformation? For Shawn Arnold from Turner Supply the first step after management buy-in was ride-alongs. These in-depth one-to-one interviews with his customers – internal and external – shed light on what he needed for website functionality. He also discusses his “PDCA” (Plan, Do, Check, Act) model in detail for listeners, as well as technology trends he’s watching for the industrial supply market.