The Private Practice Academy Podcast
Are you a psychologist looking to create a sustainable and profitable private practice, but you’re intimidated by how much you need to learn and worried about sacrificing your freedom in the process? Join Kerstin Anderson-Ridge, a clinical and counselling psychologist and business mentor, as she shares her journey and interviews other therapists to share theirs too. If you want to create, build and sustain a profitable private practice, this show is for you.
The Private Practice Academy Podcast
55. How to Handle 1 Star Reviews
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There’s something that all business owners fear… and that’s negative reviews.
At my practice, we recently received a 1 star review on Google. We’re not the first practice to receive one, and we won’t be the last, so I wanted to share about our experience so that you know what to do if you’re ever in the same situation.
In this episode, I’ll share:
- The reason AHPRA doesn’t want psychologists to have reviews
- Why you shouldn’t remove your Google My Business profile, even if you get bad reviews
- Whether or not you should respond to reviews publicly
- How to handle negative reviews
Find out how to work with me: https://www.privatepracticeacademy.com.au/services
FREE content ideas for psychologists: https://www.privatepracticeacademy.com.au/content-ideas
Send me a DM @kerstin_anderson_ridge: https://www.instagram.com/kerstin_anderson_ridge
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