Excellence In Healthcare Podcast
Welcome to the "Excellence In Healthcare Podcast," your go-to resource for healthcare business executives who want to accomplish impactful results for the communities they serve. This podcast, hosted by Jarvis T. Gray, is intended to provide healthcare professionals with proven solutions for aligning people, processes, and priorities to generate business success.
Join Jarvis and industry experts as they discuss the current trends and best practices affecting the healthcare business. This podcast covers everything from launching and developing successful healthcare enterprises to establishing effective quality management processes.
Learn about creative techniques to navigate the intricacies of the healthcare sector, as well as how top healthcare professionals solve issues and capitalize on chances for development. Learn key ideas, real-world examples, and expert perspectives to help elevate your leadership and promote dramatic change in the healthcare business.
The "Excellence In Healthcare Podcast" provides actionable guidance and thought-provoking topics to help you achieve excellence, innovation, and revolutionary leadership in healthcare. Tune in to discover the secrets of success and propel your organization to new heights.
This show will provide answers to questions like:
1. How can healthcare business executives launch and/or build profitable companies in healthcare?
2. What are the most successful tactics used by healthcare executives to boost organizational performance and results?
3. How do successful healthcare business executives negotiate the complexity of a constantly evolving healthcare landscape?
4. What are the essential components of a successful quality management program, and how can they be customized to unique organizational requirements?
5. How can healthcare executives foster a healthy work environment while effectively leading their teams to improve performance and engagement?
6. Why is strategic planning so important in the healthcare industry, and what criteria should executives consider when creating plans?
7. How can healthcare professionals keep current on new trends, advocate for industry standards, and drive constructive change in healthcare?
Excellence In Healthcare Podcast
040_Leading With Positivity and Purpose: Dr. Cie Armstead’s Approach to Healthcare Excellence
Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Dr. Cie Armstead, Founder of Owlservations, DEI Expert
Episode Overview
In this inspiring episode, Jarvis T. Gray sits down with Dr. Cie Armstead, a passionate advocate for diversity, equity, and inclusion (DEI) in healthcare leadership. Dr. Cie shares her personal leadership philosophies, her unique career journey, and offers practical insights on how healthcare leaders can navigate the evolving landscape with authenticity and resilience.
Key Topics & Takeaways
1. Leadership Mindset & Favorite Quote
- Dr. Cie's Core Value: Actively seek out, see, and amplify the positive—even in challenging conditions.
- Favorite Leadership Quote: From Michelle Obama’s The Light We Carry:
- “Go forth with a spoonful of fear and return with a wagon full of competence. I stay comfortably afraid.”
2. Career Journey & Passion
- She previously held executive DEI roles at the American College of Surgeons and the American College of Healthcare Executives, and spent 24 years with the American Bar Association.
- Her career has been devoted to building and leading diversity initiatives from the ground up.
3. DEI in Healthcare: Trends & Challenges
- Diversity is a permanent part of healthcare—it's not just a trend.
- A key trend today: separating genuine DEI champions from those who only gave lip service, especially with changing political climates.
- Healthcare leaders must be steadfast in their commitment to inclusion, equity, and diversity, regardless of external pressures.
4. Personal Leadership Lessons
- Dr. Cie overcame personal doubts about her accent and background, learning to embrace her identity as a leader.
- Self-reflection and authentic self-acceptance are vital parts of effective leadership.
5. Biggest Challenge & Opportunity in Healthcare
- The workforce: nurturing psychologically safe, inclusive environments so everyone can deliver their best.
- The opportunity lies in leadership creating these healthy workplace cultures, especially after gaining new skills through challenges like COVID-19.
6. Looking Ahead
- Dr. C is excited to pursue international travel (Dubai, Ghana, Australia), including a solo trip, and celebrates both big and small achievements regularly.
7. Special Project
- Owlservations is launching a new research study on how professionals of color are navigating 2025. Participation is open for virtual focus groups and an online survey.
Connect with Dr. C. Armstead
- Website: Owlservations LLC
- Participate in the 2025 Professionals of Color research study via the website.
Final Thoughts:
Dr. Cie reminds us that leadership is ultimately about influence and integrity—staying true to core values, championing others, and striving for inclusivity even when it’s tough. Her optimism and faith light the way for healthcare leaders
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
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New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
