AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics
Host Dan Turchin, PeopleReign CEO, explores how AI is changing the workplace. He interviews thought leaders and technologists from industry and academia who share their experiences and insights about artificial intelligence and what it means to be human in the era of AI-driven automation. Learn more about PeopleReign, the system of intelligence for IT and HR employee service: http://www.peoplereign.io.
AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics
351: The End of the Pre-Written Story: Nick Mehta, former Gainsight CEO, on Embracing AI’s Uncertainty
A few days ago, Nick Mehta announced his transition from CEO to Board Director and Special Advisor at Gainsight. As CEO, he spent more than a decade transforming the company into a global leader in customer success, serving over 20,000 customers and surpassing $100 million in ARR. Before Gainsight, he led LiveOffice through its acquisition by Symantec and co-founded Chipshot in the 90s. Nick serves on the boards of F5 and PubMatic and holds a Bachelor’s degree in Biochemistry and a Master’s degree in Computer Science, both from Harvard. Known for leading with heart, humor, and humility, he’s also the voice behind the blog Mehtaphysical Musings, a rapper, and a YouTube creator with over 50 parody videos.
In this conversation, we discuss:
- How Nick Mehta balances vulnerability and optimism as a leader navigating uncertainty
- Why Gainsight’s values like “childlike joy” matter more in an AI-driven world
- What happens to identity and purpose in a post-work economy shaped by automation
- The growing divide between capital and labor, and why Marxist ideas are resurfacing in the AI era
- Why we shouldn’t assume past tech cycles will repeat and how to question AI's impact on jobs
- What Gainsight’s AI initiative “Atlas” reveals about the rise of agentic tech in customer success
Resources:
- Subscribe to the AI & The Future of Work Newsletter
- Connect with Nick on LinkedIn
- Past Episode with Nick [Season 5, #298]: On Building A Human-First AI Culture
- Watch this for a laugh: “I promise that you’ll never find a CEO like Nick”
- Recommended by Nick:
