Chick-fil-A’s Use of AI in L&D: Balancing Tech and People

Artificial intelligence is changing how learning teams work, but Chick-fil-A Learning Partner Lauren LePage believes the future of L&D goes well beyond automation. Hear her thoughtful perspective on how AI combined with human insight, care, and curiosity can efficiently deliver more strategic and creative learning solutions.

Show Notes:

Chick-fil-A’s Lauren LePage explores what it takes to use AI responsibly without losing the human connection that makes learning experiences truly resonate. Here are her key takeaways.

• AI should support learning strategy, not replace human judgment. Lauren makes the case that AI can be valuable for automation, speed, and creativity, but L&D professionals still carry the responsibility of making sure training is accurate, meaningful, and behaviorally sound.
• Human connection is not optional in L&D. Lauren emphasizes that while AI can help execute strategy, humans are the ones who build culture, create trust, and shape remarkable learning experiences.
• Not every use of AI requires the same level of human involvement. She introduces the idea of human “in the loop,” “on the loop,” and “outside the loop,” helping L&D practitioners think more clearly about when people should direct, review, or limit AI’s role.
• AI can save time in content development and scenario building. Lauren shares practical examples of using AI to support content creation, generate questions, surface answers from complex documents, and build realistic learning scenarios more efficiently.
• Great learning starts with curiosity and emotional readiness. Lauren reminds listeners that learners do not become true learners just because they show up. It takes intentional design, human understanding, and subtle moments that spark curiosity and create the conditions for learning to happen.

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Transcript

Susan Cort: [00:00:00] Are you searching for the balance between artificial intelligence and human intelligence in L&D? 

Lauren LePage: As I started researching AI and bringing it into what we do, I found there's so many great things, but there's also that responsibility we hold as L&D practitioners of we're influencing people's behavior change at the end of the day.

We should really hold that responsibility of these are people. Who are gonna sit in a training and spend time in a training, and then we're asking them to practice what they learn and it needs to be right. 

Susan Cort: That's Lauren LePage learning partner at Chick-fil-A. Lauren uses AI but stresses that human touches needed to create engaging, meaningful learning experiences.

Listen to her conversation with d’Vinci's, Angeline Evans and me next on Powered by Learning. 

Announcer: Powered by Learning is brought to you by d’Vinci. Interactive. d’Vinci's approach to learning [00:01:00] is grounded in 30 years of innovation and expertise. We use proven strategies and leading technology to develop solutions that empower learners to improve quality and boost performance.

Learn more at dvinci.com. 

Susan Cort: Joining me today is d’Vinci's Client Solutions Consultant, Angeline Evans and our guest, Lauren LePage, learning partner at Chick-fil-A. Hi, Lauren. 

Lauren LePage: Hey.

Angeline Evans: Hi Lauren. Thanks for joining us. 

Lauren LePage: It's my pleasure. 

Susan Cort: Lauren, for those people who are not familiar with you in the L&D space, tell us a little bit about your background and your role with Chick-fil-A.

Lauren LePage: Yes, absolutely. I've been with Chick-fil-A for 22 years now. I started in the restaurant in 2004 and worked my way up and started training at grand openings, which I loved. Uh, and then. I went to corporate and started doing it instructional design and became a learning designer and of design training for almost every Chick-fil-A [00:02:00] audience, uh, you could think of.

And now I am a learning partner on the learning strategy and consulting team where I'll be more focused on the field, operate our field operations, department staff. Um, and so I'm familiar with them in a lot of capacity 'cause I used to be a learning designer for our field consultants who liaison between Chick-fil-A support center and.

And the restaurants. 

Susan Cort: Well, I love that you're an accidental trainer, but also a brand ambassador for Chick-fil-A. Yes. Having all these years of experience and kind of working through the ranks. That's great. 

Angeline Evans: Thank you. Yeah. What an incredible tenure. 

Susan Cort: Well, Lauren, uh, we were looking at some of the speakers for the Training Industry Conference & Expo, and your topic caught our eye and we thought how great it would be to have you on as a guest, uh, on Powered by Learning.

Yeah. Talk a little bit about, uh, what you're going to be speaking about at the conference. I know it's a topic that's, uh, very close to your heart in your head. 

Lauren LePage: Yes, absolutely. I, so I spoke at DevLearn and TICE back in 2022 - 2023, and [00:03:00] my topic was designing with care, and I decided to bring that back, uh, this year.

So last year I spoke on the same topic that I'll be speaking on at TICE in June. And it's, um, leading learning in the age of AI. And, TICE, uh, I had to, I tweaked the, the title a little bit, but same, same concept. And I'm really passionate about bringing the future to L&D and thinking about how we can use AI.

But I, I find the human component very, very important. Um, and so I think I. I've, I've had the opportunity to see L&D evolve over time at Chick-fil-A especially, and the one unique thing that we have is the amount of care that we put into our learning designs and experiences and so those kinds of things, I really didn't wanna get lost as we think about incorporating ai, and I don't think they really have to.

I [00:04:00] think. As I started researching AI and bringing it into what we do, I found there's so many great things, but there's also that responsibility we hold as L&D practitioners of we're influencing people's behavior change. And so learning might seem low risk and, and I think. The majority of it is, but at the, at the end of the day, um, we should really hold that responsibility of, these are people who are gonna sit in a training and spend time in a training, and then we're asking them to practice what they learn and it needs to be right.

And so that, that's my main concern with AI. But as I got into more and more research, there's, there's this beautiful things that it can bring us in creativity in automation. And so you might, if you're, if you come to my session, you might think is, is learned for AI or against ai? What is her stance? But it's actually, the answer is …

Susan Cort: Yes.

Lauren LePage: Right? Yeah. It's, [00:05:00] yes, it's, there's, I think there's a beautiful balance, but I think you, you know, as a human you can kind of feel it in your gut if you're using AI and something doesn't quite feel right. Um, just. Just obey that impulse there. I, I think about, uh, Jimmy Collins, he's a former Chick-fil-A president, and, uh, and he always said, obey your warmhearted impulses.

So, um, I try to use that in everything that I design and create and, and frankly do, um, in my day-to-day. 

Susan Cort: Well, that, that comes across loud and clear as, uh, customers of Chick-fil-A. I mean, you definitely get that sense of care in, uh, the relationship that we have with, uh, with people at, at the restaurant level.

So it's great to hear that that's a part and parcel of, of your training and it doesn't surprise me. So that's, that's wonderful. 

Angeline Evans: Not at all. 

Susan Cort: I love that. 

Angeline Evans: So, in all your research and in your practice, and when you look at the current conversation around AI in the workplace, what do you think people are oversimplifying or getting wrong?

If you don't mind giving us a little teaser of your presentation. [00:06:00] 

Lauren LePage: Absolutely. I know I'm gonna do a lot of, uh, um, say a lot in my presentation, so probably, but um, but I think. Getting, getting AI wrong. I have no idea what that would even look like right now. I think it is. It's new to everyone, so, right.

Which kind of gave me a little bit of, a little bit of confidence to speak on this, this subject matter because I'm like, we're actually all new. Um, but if we can. Quiet the noise a little bit. I, I think that could be really helpful of what do you think is really important about AI? Don't, don't take my word.

What, what do you really think about it? Because we're all new to it. So I think it's important for people to really challenge others in using AI. Uh, and I think that goes both ways. You have, uh, there's, I've, I've found a lot of, uh, ranges of opinions on AI and people who are like, I just wanna do my job the way that I know how [00:07:00] to do it.

I, I'm not ready to, I go into AI. And so we just kind of give the nudge of, just play around with it. Maybe, maybe in your home life, like if you wanna take a picture of what the ingredients in your pantry are and mm-hmm. And ask AI what you can make outta it. So baby steps kind of like the crawl, walk, run, mm-hmm.

Model. Mm-hmm. Um, and then you have other people who are like, you're crazy for not using ai. I use it all the time. I use it for everything. Right. And then sometimes you're kind of thinking. In meetings or something, is that AI talking through them or is that really what they think? Um, and so you kind of wanna find a nice balance.

Yeah. 

Angeline Evans: Mm-hmm. Yep. Um, especially even just looking at like LinkedIn and professional posts, I'm like, I find myself reading 'em now thinking if it's the person's authentic voice or if it is their AI generated authentic voice. 

Lauren LePage: Yes. 

Angeline Evans: Um, because there's the cleanliness to everyone's post. I don't even know if that's the right word, but you know what I mean?

Yeah. Thing is so [00:08:00] perfectly phrased 

Susan Cort: Over-engineered, sometimes 

Angeline Evans: almost over-engineered you, knowed. Yeah. Like there's, yeah. 

Susan Cort: Yeah. 

Angeline Evans: Um, so anybody who's been to Chick-fil-A, you know, experiences the care and culture at every interaction, if you have one near you and you haven't been, you should go to Chick-fil-A.

Um, so, and I know you mentioned that earlier, you know, there's a lot of emphasis on that human touch. What do you think the role AI should and shouldn't play in learning? A culture like Chick-fil-A's where human connection's, everything. 

Lauren LePage: Yes. Uh, such a great question. I think it's really important to think about your organization's culture.

And so at Chick-fil-A, we have four core values. We're here to serve. We're better together, we're purpose driven, and we pursue what's next. So as long as we hold true to those, those core values that we have, and then incorporate AI and make sure it understands those values and use it as a tool. Uh, then I think you're gonna be really well set up for success.

Uh, another plug to [00:09:00] my TICE session is, uh, I came up with a framework of AI can execute a strategy and then, but the humans really build the culture. And so you have AI plus human, and then strategy plus culture equals a remarkable experience. So that's kind of how I think about it. Uh, when in terms of incorporating AI with that human component and how mm-hmm.

Important. It really is. You really need to have both. You really need to have something to execute the strategy so that you can focus on the human touches, and that's really mm-hmm. That culture piece. 

Angeline Evans: You also describe AI as being in the loop, on the loop, or outside the loop. Can you talk to me a little bit about what that means?

Yes. How you apply it. 

Lauren LePage: Absolutely. So that's another framework that helps me organize my thoughts around ai. Yeah. And I heard it on a podcast, uh, Brian Harris, the CTO of SaaS, was talking about it and he's super technical. I was like, what is he even [00:10:00] saying? But he talks about this loop framework and it.

It's primarily used by coders. And so human in the loop is your, your human is prompting ai, the human makes all the decisions. Human on the loop is you review everything, so the human reviews, everything, uh, and then, and AI may generate everything. 

Angeline Evans: Mm-hmm. 

Lauren LePage: And then human outside the loop is where. The, the human, there's no involvement from the human.

So the AI operates autonomously and so. I, I had a conversation about this with a colleague and I was like, how can we do this in terms of L&D? And so we worked to figure out some L&D examples. And then also he was like, this is kind of like the crawl, walk, run model, like I mentioned earlier. Mm-hmm. And I was like, it is not, the goal isn't to have AI operate autonomously.

And so another thing that I'll talk about in my session is how, of, how to [00:11:00] think about this is if, if you've seen the movie Fantasia. 

Susan Cort: Many times. 

Lauren LePage: Yeah. Yeah.

You’ve all read the book and it opens with the story of the, uh, sorcerer's apprentice from Fantasia, and he's like, okay, so Mickey sees the hat and, and then he gets the hat and he starts telling the broom and bucket what to do. That's human in the loop. He is prompting the broom and bucket of what to do and how to do his chores.

And then he, it evolves to the broom and bucket, doing everything, doing all of Mickey's chores, and he's just double checking. And then Mickey falls asleep. And so then the, the broom and bucket are doing all the chores and there's no involvement from Mickey at all. So that's, that's your human outside the loop there.

And the reason why I say human outside, the loop isn't. Necessarily the goal, because if you know how that story ends, everything kind of gets out of control. Mm-hmm. And there's [00:12:00] no way for Mickey to stop it. And I think that's super important to know. Always have a, a turnoff switch or something might not be as risky in.

In learning. Um, but just, just think about that because we still don't know everything about ai. Everyone's new to it. Mm-hmm. It's changing every day. So I think there is, uh, it's really important to learn it and really understand it, uh, before mm-hmm. Going head first into that human outside, outside the loop.

Susan Cort: That's a great analogy. I love that. 

Lauren LePage: It is. 

Susan Cort: And there are probably cases where. It makes sense to be at different parts of the loop, depending on what the training is that you're doing. Have you seen that at all in Chick-fil-A? Yes. Where you know, hey, this is definitely this kind of a situation. 

Lauren LePage: Yes, that's, yeah, that's kind of the second half of that question that I didn't, didn't answer yet.

Um, you're right. Uh, so I use it. So I see a lot of designers using it where it's mm-hmm. Like, hey, help me with [00:13:00] this content. Help me create questions with this content. So I think about that, is human on the loop with AI? So they're putting the content in and they're saying, I need a question on X. And so he AI will give them the question and then they'll put it into whatever training human on the loop might be. The AI creates the learning experience, so we're testing 7taps right now, and I'm putting all the content in 7taps and it generates. In seconds, which is, 

Angeline Evans: yeah, we love 7taps here at d’Vinci.

Lauren LePage: Oh my gosh. Yeah. Yes. Um, 

Angeline Evans: not necessarily the AI generation, but the tool itself we're fans. 

Lauren LePage: It's amazing. It's, it's, it really is amazing. I I, that was one of the first ones where I was like, okay, now I see a future with this. Mm-hmm. Um, 

Angeline Evans: yeah. 

Lauren LePage: And so it, it's really. Awesome. It cut the amount of time it cuts for the, our content producers mm-hmm.

And designers is, is amazing. Uh, we're still, we're still very much in the testing phase. Mm-hmm. Uh, so I'm, I'm not really entirely sure how it's gonna play out, but I [00:14:00] can see that as staying human on the loop where you might put content in and then your humans are review, your learning practitioners are reviewing it.

My worry is that if we say we continue down that road and we get new people and they just learn this tool and they put all the content in it. They're not necessarily becoming experts on the content. And, and that, and so as I think about it. As I've always designed the content. And it makes you an expert in the content.

Yes. And then, you know, the questions to ask. Putting it in this tool to then generate, you're able to really do a thorough review. Um, so I, I don't know. 

Angeline Evans: That's so true. I didn't even consider that. Cause you're absolutely right. I mean we've, so, like the instructional designers on our team, we can kind of joke that we're like a conveyor belt and during the time that we're working on a project on one topic, we become an expert in it.

But then you kind of like, let it leave your brain. 'cause we've got a lot of topics [00:15:00] flowing through us at d’Vinci, then we need to then become an expert on the next topic. Um, but I didn't even consider how that may be impacting when you have to, when you do have it. More be generated with AI. Um, you don't necessarily get in the complete weeds of the content where you can answer any off-the-wall question related to things. 

Lauren LePage: Yes. So I do think about that and, and Chick-fil-A, we have a very collaborative culture, so I think that really helps us a lot because we don't necessarily have the best way of documentation. So when I work with SMEs who need training on, on a topic, I have to spend a lot of time with them and ask them the right questions to make sure that we're getting the right things and hitting the right objectives for learners.

And I think, I think they're, that can be automated to a point too. I've heard some really great agent AI solutions to help with that. But again, who's really becoming an [00:16:00] expert and who's gonna be able to check this is kind of what I have in the back of my mind thinking about that. Oh, are we gonna lose that?

And so just making sure, right. I think human in the loop. Uh, I think there's a lot of AI hype, but I think human in the loop is gonna be really important as well. So I'm, I'm curious to see how, how everything plays out, but yeah. Um, we'll see. 

Angeline Evans: I'm curious, so as an L&D professional, what AI tools have you found to be most useful?

I'm sure you've explored a ton, um, just in your research alone, but what do you find your team is able to get the most value out of? For maybe for some of our listeners who haven't even dabbled yet. 

Lauren LePage: Yeah. Honestly, what blew my mind, I had this game changing moment of AI with our internal chat, I think.

Mm-hmm. We use Gemini, but it's, it's for internal, so we call it tango and uh, and we have business consultants who they [00:17:00] consult to the restaurants and they have to know everything on our franchise agreement. Mm-hmm. Opened up the franchise agreement, Copilot. There was a Copilot that came along with it.

I could just ask it questions like, is, is this okay for a restaurant to have this sign in the front or something like that? And, and so it can actually pull up where it is in the franchise agreement, and I'm like, what a huge time saver and learning tool for the franchise agreement.

Cause I've, I've done several variations of training on our franchise agreement and I was just like, wow, this could eliminate so much of that. Just being able to ask a chat bot questions on it, um, and it, and it spits out the answer. Uh, I think is huge, but also something to keep and continue reviewing, especially on the legal side of things, you wanna be incredibly careful there. 

Angeline Evans: Absolutely. Yeah. But that's a very good point. I mean, it's difficult to memorize everything in something like that kind of document. So to be able to pull from [00:18:00] that. Yes, would be an excellent resource. 

Lauren LePage: Exactly. And I've also used it, so I, when I was designing new operator training, there was a session leading through crisis.

So for example, if a hurricane comes and we have quite an extensive training program for new operators and. We were thinking, okay, what if we had a scenario, oh, hurricanes coming. What, what are operator? What do operators need to do? 72 hours in advance? Mm-hmm. And then the second prompt is what do they need to do 48 hours in advance?

And then 24 and then mm-hmm. Okay. When the hurricane hits. And so when we were think talking through what we're gonna do to train this, I was asking AI pull up a real story of a hurricane that. That happened and we'll, we'll change the names and get creative there, but, uh, but it was able to say exactly what the news was, reporting 72 hours, 48 hours, 24 hours, and then the operators were able to [00:19:00] use their resources that they have and figure out mm-hmm.

Okay, so 72 hours. This is the person who I call and connect with. Here's what I need to do in my restaurant, here's what I need to tell my team members. And so they can really create this action plan and go through a real. Life scenario. And if anyone who's a learning designer knows the amount of work that that takes mm-hmm.

But just being able to put into chat, GPT, Hey, find this information on Hurricane Ian that happened this year. What happened, 72 hours? Like being able to ask it those questions was huge. Yeah. A huge game changer for me. And it was, um, a really, really engaging, uh, learning experience. 

Angeline Evans: I can only imagine. That sounds awesome.

Uh, so you talked about shifting someone from being a participant to being a true learner. What does that shift require from us as, um, instructional designers or facilitators in, in your perspective? 

Lauren LePage: Yes, uh, so I, I will [00:20:00] start my session talking about my daughter and Nora. She is six years old, and she asked, I wanna play soccer.

I was like, okay. I signed her up for soccer. And the first soccer practice, we get there and there's a ton of new kids, a ton of new coaches. She doesn't know what's going on. She, she was, she just froze. Mm-hmm. So you know that she's in fight flight in this situation, freeze response. And there is no, no logic that can happen when you're in that state.

There's no function, logical, functioning. And I thought to myself, I did not. Prepare her for this. I took her word, yes. She wants to do soccer. Right. And, and I, I should have known, she knows nothing about what she's about to step into. And so, and, and just like an adult, I thought if, if I were put on a new soccer team where I've never played before, like what I'd probably be feeling pretty close.

Yeah. To the same. So, um. [00:21:00] So anyway, before the next practice and she was like, I don't wanna go. I don't wanna do it. I was like, okay, we're gonna just focus on what do you like about soccer? And she was like, um. I like kicking the ball. I'm like, great. Okay. This time I only want you thinking about kicking the ball.

You're just gonna go there, kick the ball. We got in the car, I played our, our pump up music, which is, um, this is me from the Greatest Showman. And, and then we get outta the car at soccer practice. I'm like, okay, Nora, put your hands on your hips. So she's like, mommy. And I'm like, just do it. And, and I was like, what are we gonna do at soccer today?

And she said, kicking the ball. I was like, all right, let's go. And it was a totally different kid going out. She could actually learn, she can actually take in this new experience. So it's, it's not all that different from learning any learning experience. Of how can you really shift someone who's just coming in as, I have to do this as a participant.

Yeah. [00:22:00] Like, yeah, my company is forcing me to do this training to, I really want to learn. And the beauty for us as learning practitioners is we, most of us love learning and we, yeah. We, we can relate to our learners of what really can spike that dopamine. Get, get mm-hmm. That curiosity going. And I think that's our unique power as humans.

Uh, AI I is not really curious. We are curious and then AI can anticipate what we need. Uh, so I think. It's, it's really important for us to think about our learners and what will get them curious. Um, I, and I also think about Truett Cathy, he's the founder of Chick-fil-A. And when I was doing a grand opening, he came to one and he brought all, all his new books that he wrote with him.

Um, and it was, how'd you do it? Truett. 

Angeline Evans: Mm-hmm. 

Lauren LePage: And we're, we're all getting in line to get a signed copy of this, this new book. And I was thinking, cool. A free book. And I was only like, yeah. [00:23:00] 18 at the time maybe. And uh, and I'm in line to get it and he's like, alright now, now don't take a book unless you're actually going to read it.

And I thought for a second, like. Oh, 

Susan Cort: Is this a trick? 

Lauren LePage: I gotta actually, like, I, you know, it makes you think, oh, I, I need to read this book. And so that shifted my, my mindset just in that, that small thing that he said. And I was like, okay, now, like now I've. Like, I'm accountable. I gotta read this book. 

Angeline Evans: Right?

You're invested. Yeah. 

Lauren LePage: And I did, and it was a great book. I'd highly recommend it. Um, but yeah, so I, I think about Truett and how he led and just how he did those subtle touches of changing people's mindsets. And so I, I, when I talk about this, it doesn't have to be this great overhaul of your learning experience.

It can just be real simple. Things that get people to really think or [00:24:00] question. Mm-hmm. Or, um, and I think we can kind of make it fun and hide those Easter eggs. Uh, so I, that's really my challenge of like, well, think, think about yourself. You are human. 

Angeline Evans: Yeah. 

Lauren LePage: We're teaching humans. Um, what, what will get you curious?

Uh, so that's, yeah, that's how I'd, yeah. What I'd say there. 

Angeline Evans: As you look back in your career, is there a human connection in one of your learning experiences where you were the, I guess where you were the learner or the trainer, um, yeah. That really resonated with you and is one that you just won't forget?

Lauren LePage: Yes. Uh, so this one goes back, I mean, at least 15 years ago, uh, where I really started thinking about how important the human connection is and. I, I was the trainer and it was this one program where we taught, uh, food prep at the corporate office. And so the operators could choose to bring a restaurant leader with them and [00:25:00] come to this training.

And one of the leaders, the restaurant leaders, I noticed, he was totally checked out. I mean, not engaged. And most trainers are like, well, you know, and I was even like, well,. You know, he can't. You can't please everyone, but I noticed he. Um, origami paper in his notebook, and I was looking at it, and so on a break, I, I pulled him aside and I was like, do you do origami?

And he was like, oh, yes, I love origami. And I was like, oh, okay. Um, I like origami too. Can you make the paper crane? And, and he was like, yeah, it's kind of hard. But, um, but yeah, I, I can make. Paper crane. I was like, that's pretty cool. Uh, and so we had that conversation and then we get back, uh, into training the next day and he comes in with a paper crane and he gave it to me and I was like, oh my gosh.

This is, this is so nice. Thank I, I know this is hard to make. Um, yeah. And if you look it up, there's like a. 15, 20 [00:26:00] steps. 

Angeline Evans: Yeah. Right. 

Lauren LePage: There's a lot of steps to make this paper crane. And so anyway, so when he, when we started the training, he was a completely different person. I mean, completely engaged. He felt comfortable.

I felt more comfortable and, and it kind of dawned on me when I was looking into all the AI stuff, is that that was reciprocal. It changed things for the learner. Mm-hmm. But it changed things for me too. So if we, yeah. Kind of let AI run things. It's a really good actor and if you've read all, you know, some of those kind of more scarier stories about ai, you, you can see how how good of an actor it is and.

I think it's just really important that the learning designers and the trainers and everyone on the L&D side feels the impact of what they create as well from the learners. Mm-hmm. And that's, that's really important to me. I wanna know how I can make things better and I wanna know how our learners are feeling, but also our, our learning practitioners.

So anytime [00:27:00] I get a sense of. People feeling down or anything like that. I'm, I try to figure out, okay, how can we make this better together, which is part of our core values, um, but also what fuels you and really how can you pour into your own development so that you can then lead learning and have help inspire others to pour into their development.

And I think that's also a game changer for learners to see in, uh, learning their. They're trainers and learning practitioners as well. 

Susan Cort: Lauren, this is such great advice. I feel like listeners should set this episode on repeat just to, 

Angeline Evans: I agree. 

Susan Cort: be reminded and affirmed in their decisions, you know?

Angeline Evans: Right, this has been more insightful than I imagined and reminded me why we are in L&D and why we do what we love. So thank you so much. 

Lauren LePage: It's my pleasure. 

Susan Cort: Yeah. Lauren, thank you for joining us and good luck with your presentation at TICE, too. 

Angeline Evans: Thank you so much.

Lauren LePage: Nice meeting you all. 

Susan Cort: Thanks to d’Vinci's Angeline Evans and [00:28:00] our guest, Lauren LePage from Chick-fil-A for joining us today.

If you have an idea for a topic or guest, please reach out to us at Powered by Learning at dvinci.com. And don't forget that you can subscribe to Powered By Learning wherever you listen to your podcasts.