Cisco TechBeat
Cisco TechBeat features inspirational guests from around the world that drive innovation. Join us for Season 3, hosted by Aaron “AB” Belinfanti, who has spent over 20 years in professional audio and content creation. AB is a natural at building connections with his guests and bringing their stories to life.
Cisco TechBeat
S3 EP5: Talking Customer Experience with Thimaya Subaiya
In this episode, AB sits down for an engaging discussion with Thimaya Subaiya, Cisco’s SVP, Chief Customer Experience Officer, who shares the hallmarks of a great customer experience and why he believes that consistency is key in every customer interface. Subaiya also discusses what’s top of mind as he looks to the future of CX; the importance of allyship to his team's success; and why building furniture helps him relax and connect with his daughters.