Manager Matt Podcast Show
A podcast designed to give actionable advice and guidance on real life management problems. Hosted by Matthew Haddock a real life manager and leader of over 25 years.
Want to improve your management skills, understand what modern theory of leadership is and more importantly how to apply this in your business career? Want to learn how these skills could improve your leadership?Then this is the podcast for you. Each week you will listen to ideas from Manager Matt, business leaders, entrepreneurs and like minded managers. Matthew applies a positive mind set mixed with a statistical logical approach to delivering results and develop people to their best.Come with him to learn, grow and expand your understanding and knowledge.
Get in touch and start your journey of knowledge and motivation.
managermattpodcast@gmail.com
Manager Matt Podcast Show
The Customer is Always Right, Right?
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We all say customers are the lifeblood of the business—but do we really understand what they want?
In this episode of Manager Matt, we challenge the old saying “the customer is always right” and get back to basics.
Customers don’t want miracles or perfection. They want an easy life: no drama, no surprises, clear communication, and confidence that delivery will happen on time and in full. We talk about why communication beats perfection, how trust is built when things go wrong, and why your most forgotten customers might be the ones inside your own business.
If you want stronger relationships, fewer escalations, and customers who are hard to replace, this one’s for you.
Please send any feedback or questions to managermattpodcast@gmail.com
