This program is a conversation about what makes a business successful. Louis brings his own experiences and encourages others to evaluate their own shopping habits. This program is for all staff. it is not about sales strategies, but about how to rethink what is the road to business success. This is the first program where Louis moves the conversation away from tasks and plans to help you understand what the customer expects. It is an enlightening and thoughtful presentation for staff at every level of the business.