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Reinventing Customer Experience
Reinventing Customer Experience
Latest Episodes
Designing for clarity, earning trust: Talking with Yamaha’s Marcos Acosta
Arun Shastri and Gopi Vikranth welcome Marcos Acosta, general manager of digital transformation at Yamaha Motor Company. Acosta shares how he led the building of a customer data platform and aligned the organization around a customer-centric mi...
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Reinventing Customer Experience: Jason Morris of Nordstrom
Nordstrom is a U.S. luxury department store chain known for its high-end clothing, shoes, accessories and exceptional customer service. Arun Shastri and Gopi Vikranth discuss customer engagement, omnichannel, AI, personalization and digital acq...
How Schneider delivers with tech, AI and personalization with Shaleen Devgun
Schneider is best known as a leading provider of truckload, intermodal and logistics services. Arun Shastri and Gopi Vikranth meet with Shaleen Devgun, the company’s executive vice president and chief innovation and technology officer. They dis...
How Lumen Technologies transforms telecom customer experiences with Ryan Asdourian
Lumen Technologies is a global telecommunications company that provides communications, network services, security, cloud solutions and managed services through its extensive fiber optic and copper networks. Arun Shastri and Gopi Vikranth explo...
The power of proximity: Robert Wolcott on the future of customer experience
Arun Shastri and Gopi Vikranth get a glimpse of the future as presented by Professor Robert Wolcott, author of “Proximity: How Coming Breakthroughs in Just-in-Time Transform Business, Society, and Daily Life.” For Wolcott, the ability to delive...