Restaurant Punk
When you work in the restaurant industry, sometimes you just need to cut the s*** and get a little toasted so that you can spill the tea and shake off that saltiness. Simply stated - sometimes you need to flip the f*** out! Cut through the noise and tune in to hear hilarious anecdotes, humbling advice on how to create a hospitality business that doesn't suck, and whatever the hell else we come up with after decades in the industry.
Restaurant Punk
Bad Busser Habits: What Are Servers’ Assistants Responsible For?
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Kara Restaurant Group
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A member of Kara Restaurant Group recently developed a training manual for bussers/server assistants. Among the many do’s and don’t, one rule stood out to Yianni: Should bussers have any interactions with guests, or should they simply serve in a supporting role to the star of the show – the server? Matt and Liz join him to answer questions, including:
- Should bussers interact with restaurant guests, and if so, to what extent?
- Is it a server’s job to connect with their tables and command control of the experience?
- Do guests get upset if a busser tells them ‘I’ll relay your request to your server?”
- Are there differences in service standards for breakfast vs. dinner?
- What does it mean to be a busser vs. a server’s assistant?
