Restaurant Punk
When you work in the restaurant industry, sometimes you just need to cut the s*** and get a little toasted so that you can spill the tea and shake off that saltiness. Simply stated - sometimes you need to flip the f*** out! Cut through the noise and tune in to hear hilarious anecdotes, humbling advice on how to create a hospitality business that doesn't suck, and whatever the hell else we come up with after decades in the industry.
Restaurant Punk
Review Reliability: Who Do You Trust, Your Customer or Your Employee?
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Kara Restaurant Group
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There are bound to be he-said-she-said situations in the service and hospitality industry. So, when a customer writes a bad review and their story doesn’t match what your employees report happened, who do you believe? Yianni, Nikos, and Nick are answering questions, including:
- Is the guest always correct?
- Does reading reviews cause restaurant owners to get distracted from their work?
- Are you more likely to believe a guest or your employee when their stories don’t align?
- How should you respond to a negative review?
