Restaurant Punk
When you work in the restaurant industry, sometimes you just need to cut the s*** and get a little toasted so that you can spill the tea and shake off that saltiness. Simply stated - sometimes you need to flip the f*** out! Cut through the noise and tune in to hear hilarious anecdotes, humbling advice on how to create a hospitality business that doesn't suck, and whatever the hell else we come up with after decades in the industry.
Restaurant Punk
Initiative vs. Insubordination: Trust And The “I” In Team
•
Kara Restaurant Group
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
As a business owner, it can be awesome to see your employees taking the initiative to go the extra mile at work, but at what point does their desire to do better turn into insubordination? Nick, Yianni, and Liz are talking about trust in the workplace and answering questions, including:
- How much does trust impact an owner’s ability to allow employees to take initiative?
- Do you trust employees to understand your vision from day 1, or does it take time?
- What do you do when employees go rogue with their response to customer complaints?
- How should an owner react if an employee’s initiative causes sh*t to hit the fan?
- Should a manager personally intervene whenever there is a guest concern?
