Initiative vs. Insubordination: Trust And The “I” In Team

As a business owner, it can be awesome to see your employees taking the initiative to go the extra mile at work, but at what point does their desire to do better turn into insubordination? Nick, Yianni, and Liz are talking about trust in the workplace and answering questions, including:

• How much does trust impact an owner’s ability to allow employees to take initiative?
• Do you trust employees to understand your vision from day 1, or does it take time?
• What do you do when employees go rogue with their response to customer complaints?
• How should an owner react if an employee’s initiative causes sh*t to hit the fan?
• Should a manager personally intervene whenever there is a guest concern?