Restaurant Punk
When you work in the restaurant industry, sometimes you just need to cut the s*** and get a little toasted so that you can spill the tea and shake off that saltiness. Simply stated - sometimes you need to flip the f*** out! Cut through the noise and tune in to hear hilarious anecdotes, humbling advice on how to create a hospitality business that doesn't suck, and whatever the hell else we come up with after decades in the industry.
Restaurant Punk
Reservation Repercussions: Charging For No-Call, No-Show Cancellations
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Kara Restaurant Group
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OpenTable has changed the game for restaurant operators and guests, making it easier to reserve tables even when a business is closed. But it also presents a slew of problems, especially when customers use the platform to book many competing reservations and then don’t show up for them. So, how do small business owners handle no-call, no-show cancellations? Nikos, Noelle, and Liz are discussing questions, including:
- Is a no-call, no-show reservation disrespectful to the restaurant?
- How do no-show reservations impact restaurant employees, restaurant overhead, and other potential guests?
- Are there tell-tale signs when customers lie about their reason for not showing up?
- What are some of the most ridiculous reasons you’ve gotten for a reservation no-show?
- As a business owner, are there any reasons you would reverse a reservation charge?
