Breaking The Budget With Bread: Customer Complaints For Up-Charging

From the outside looking in, it often seems like restaurant owners are raking in cash, so it can feel off-putting when establishments charge for things like bread, soda refills, and extra sides of sauce. Any business owner will tell you that this isn’t a get-rich-quick scheme but a necessity in ensuring they don’t go bankrupt by giving away a house and home. Nikos, Nick, and George are discussing restaurant upcharges and answering questions, including:

• Should restaurants provide complimentary bread at the beginning of a meal?
• How has the quality of bread and butter being served at restaurants changed over time?
• Do you charge for drink refills and extra sauce at your restaurant?
• Do chain restaurants that serve free items at every meal hurt independent entrepreneurs?
• Should restaurants charge extra for gluten-free bread?