Wining & Dining: Drinking With Customers While On The Clock

When you own a BYOB restaurant, it’s a pretty common occurrence for tables to offer you a glass of whatever you’re drinking. So, should you accept or decline, and are there any standard rules of engagement? Yianni, Noelle, and Liz are answering questions, including:

• Are you more likely to accept a drink from your customer towards the end of your shift?
• Will you sit down to have a drink with your ‘regulars?’
• What are the true motivating factors when customers offer alcohol to the restaurant owner?
• What are some professional ways to excuse yourself when you get caught in conversation with a customer?
• Are there any business benefits to having a drink with your guests?