The Customer Isn’t Always Right: Real Talk from the Restaurant Floor

Welcome back to Restaurant Punk! In this episode, the team addresses the age-old question: Is the customer really always right? Spoiler alert—not always. From customers sending back delicious dishes to navigating food allergies and menu expectations, we share the behind-the-scenes realities that every restaurant owner, chef, and server knows all too well.
We break down a real-life scenario in which a guest ordered the most expensive dish on the menu without mentioning a critical allergy and then demanded a replacement and a comp when they didn’t like the second item either. Sound familiar?

This episode pulls no punches as we explore:
 🍽️ When to comp a dish (and when not to)
 📋 The truth about menu transparency and food descriptions
 ⚖️ Striking a balance between hospitality and boundaries
 🤯 How corporate chain culture affects independent restaurants
 💥 Setting guest expectations and protecting your team
Whether you're a restaurant veteran or just curious about what really happens when a guest complains, this one’s a must-listen.

👂 Hit play, drop a comment, and share your biggest customer horror story below!

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