Restaurant Punk
When you work in the restaurant industry, sometimes you just need to cut the s*** and get a little toasted so that you can spill the tea and shake off that saltiness. Simply stated - sometimes you need to flip the f*** out! Cut through the noise and tune in to hear hilarious anecdotes, humbling advice on how to create a hospitality business that doesn't suck, and whatever the hell else we come up with after decades in the industry.
Restaurant Punk
Debunking Restaurant Myths: The Guest Isn’t Always Right
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Kara Restaurant Group
How far should you go to keep a guest happy?
In this episode of Restaurant Punk, Nikos, Liz, and Yanni get brutally honest about guest entitlement, the myth of “the customer is always right,” and why one table can cause all the drama. From no-shows to last-minute demands, walk-ins vs. reservations, and that infamous Table 5, nothing’s off-limits.
💥 You’ll hear:
- The unwritten rules of seating regulars
- When saying “no” is the right move
- Behind-the-scenes chaos from the dinner rush
- Hilarious (and painful) real-life guest stories
If you’ve ever worked in the service industry—or just love hearing the truth about it—you’ll feel right at home.
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