Women in Customer Success Podcast

136 - Leading with Grace: Client Success Strategies for Real Results - Patricia Awan

• Marija Skobe-Pilley • Episode 136

Share episode

In this episode, I sit down with Patricia Awan, a passionate advocate for customer success, lifelong learning, and leading with grace. From her childhood dream of working in PR to her journey from Portugal to the UK, Patricia shares how she built a career centred on helping others and fostering trust.


She’s the Manager of Client Success at ITGL and a passionate communicator - which you will see once you listen to this episode.


We dive into practical, actionable tips for achieving your goals, including:


✅ Client-centricity: How focusing on outcomes (instead of just adding to your client’s workload) builds stronger relationships.
✅ Skills development: A simple method to assess job specs and identify skills that can shape your future career.


Patricia also reminds us that customer success is about people - listening, learning, and engaging with empathy.


In this episode:

  • Leading with grace (and a smile on your face)
  • Client-centricity
  • Lifelong learning
  • Skills development
  • Technology as a tool
  • Customer engagement and management
  • Meaningful and human connection


Whether you’re in sales, account management, or any client-facing role, this episode is packed with first-hand tips you can start applying today.

Follow Patricia.

This episode was brought to you by Vitally.



__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


Follow:

Women in Customer Success

Host Marija Skobe-Pilley


NEW - Women in Customer Success Courses:

  • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
  • The Revenue CSM - https://womenincs.co/the-revenue-csm



Speaker 1:

This episode is brought to you by Vitally. Vitally is bringing in a new era of customer success productivity. With their all-in-one customer success platform, vitally gives you unmatched visibility into your company's health and success, and now you can measure operational strategies on customer outcomes at scale with goals directly in Vitally. Exciting news for all the listeners scale with goals directly in Vitaly. Exciting news for all the listeners Vitaly are also giving away a free pair of AirPods for all Women in Customer Success podcast listeners when you take a qualified demo with them. If you're in the market looking for a CS platform, make sure you visit vitalyio slash women vitalyio slash women to book your demo and get your airports. And now let's get into the episode.

Speaker 1:

Hey there, welcome back to the Women in Customer Success podcast. I'm your host, maria Scobepilli, and today we're diving into something that's really at the very heart of what we do being human. It's interesting, isn't it? In the world of business metrics, kpis, automation and AI especially, we sometimes can easily forget that at both ends of every customer interaction is actually a real person, a person who has needs, challenges, emotions or even fears, and today we are exploring what it truly means to be human centric in customer success. I'm joined by my guest, patricia Awan, manager of customer success at ITGL and an advocate for customer centricity. So, whether you're a CS leader, a team member or someone passionate about creating meaningful customer experiences, this episode is just for you. And before we move to the main conversation, just a quick announcement to tell you I'm here to help you and mind your business.

Speaker 1:

If you have any questions for any of my upcoming guests or for myself, feel free to message your questions at podcast at womenincscom. I'll be interested to hear from you. So let's dive in. Hi everyone, this is Maria Scobepile and you're listening to Women in Customer Success podcast, the first women-only podcast where remarkable ladies of customer success share their stories and practical tools to help you succeed and make an impact. If you want to learn more about customer success, get career advice and be inspired, you're in the right place, so let's tune in. Hello, hello and welcome to the new episode of Women in Customer Success podcast. I'm really excited to welcome Patricia Awan, manager of Client Success at ITGL, on the show. Patricia, welcome. Thank you, maria. Good morning, patricia, as we are starting with some quick, rapid fire questions. What are your main intentions for 2025?

Speaker 2:

My main intentions carry on leading with purpose, making a difference. I think it is very important and around the company I have one manager that jokingly said I should wear a badge. They said how can I help? Because that is always how I try and approach people. You know different departments, different activities. How can I help? We're all working for something together. We are all working together to deliver something for our clients and for our audience. So it's how can I help? Regardless of where you sit within the company, a pair of hands is a pair of hands.

Speaker 1:

I love that. How can I help? Wow and that's recognized by others that you know that you're absolutely on the right track to lead with purpose. What's one thing from everything that you could imagine happening this year? What is one thing you are really looking forward to?

Speaker 2:

well, I'll be going on mat leave later this year, so I am looking forward to that. Congrats and thank you. Thank you very much and you know, I think we could all draw um parallels around how cs prepares us for these type of things and the planning and the outcomes mapping. But I think it's making sure I can help the team and I can help the company. We are in a strong position so that when I go on my leave, they are all empowered to do whatever it is that our clients need, and it's being it's not being it's, it's being undeniable but not unreplaceable. I think that is very important nowadays.

Speaker 1:

It's actually a wonderful way of looking into just making sure that you really put everything in order, everything in place, and that everybody feel really supported while you are away. I just wanted to say, when you said you know making sure everything is set in order, all the planning, and I just thought to myself you know what. As a mom, you can do whatever you want. All the planning, all the things, and life is still going to surprise you. So just enjoy every moment, because it all is going to be beautiful and very much unscripted. Yes.

Speaker 2:

Deep breaths, I think. And that's where you know CS also helps. It's leading the chaos with grace, A smile on our faces, Everything is okay. You know, we're just being like graceful swans, paddling very hard under the water but just looking magnificent on the top. Yeah, all good.

Speaker 1:

Oh, I can't wait for you for that. It's amazing. I'm already imagining, you know, you've been sleep deprived three o'clock in the morning. It's all good, it's all good, but actually that mindset helps a lot. Anyway, what am I talking about? Motherhood is amazing, and sleep deprivation ends in just a few months or a year and everything is still perfect. But anyway, congrats on that, because that's an amazing, amazing news for you. Thank you, patricia. I love to ask this to almost all my guests. Patricia, I love to ask this to almost all my guests.

Speaker 2:

Would the 16-year-old Patricia be surprised to find you in this current role? I'm going to say no, ooh, because I remember. I have this vivid memory of I was 15 and I was doing some dishes and I was sharing to my mom in the kitchen and she was saying you know, it was time to start start thinking about university. What are you going to do with your future type of thing? And she said what do you want to do? And I always had this thing about helping people, talking to people, building bridges. So I said I want to do public relations. And she just looked at me like that is not, you know, and is the?

Speaker 2:

When I say PR is that kind of corporate, of helping people understand messages, helping communicate, making sure that the different stakeholders understand the different levels of messages. So for me it has always been about that. It has always been about building bridges, about helping people, about making sure everyone is in the same wavelength. So I ended up not being PR, it's CS. But I think there's so many transferable abilities that we have and skills that we have from one to the other. No, I don't think. You know, I'm still helping people, I'm still building bridges, I'm still trying to make a meaningful impact. So, yeah, I don't think my 16-year-old self would be surprised.

Speaker 1:

Well, that's actually great to hear, because I do believe that you have a beautiful path that took you or brought you into customer success. So tell me more about that time, you know, after you were 16, when you were studying and then you were continuing your studies but somehow decided that you wanted something else. I'm interested in that story.

Speaker 2:

I did, yes, so that that is quite an interesting one. My parents were not as pleased at the time, but, yes, I was. So I studied in Portugal, I was raised in Portugal and, um, I finished my master's at 23. The university, you know, really enjoyed my research. It was around the Catholic Church and how a very ancient institution uses new media to communicate with, you know, different communities.

Speaker 2:

So the uni was talking about doing some further research and I just thought this is not for me. Greatest respects, world academics, but it's not for me, it's not something I want to do, and I thought I needed a break. You know, I've spent 20 years, you know, between kindergarten and university, studying and I thought I need to go and see the world. So why not come to the UK and work in a pub? So I thought, you know, I'll go for three months. I can improve my, my English, I can do something that is completely different and I can be a new culture and I can meet new people. And, yeah, three months ended up in 16 years. So there was, there was this.

Speaker 2:

So then I worked there for a while and then I started in customer service and then, slowly and steadily, I made my way through pretty much all roles of the sales cycle. So I did pre-sales, I did complaints retention, I did internal account management and, when I you know, external account management and I thought that is not for me. I have, you know, the greatest respect for all this, the great sales folks there I've worked with and out there, but it's like it's just not me. I like to, I like to chat with my clients, I like to spend the time I like to. You know I joke that I want them to answer the phone and wish me Merry Christmas. You know that type of relationship that is not like time bound or PO bound or target bound. So I thought what else can I do where I can use all of this knowledge but I can still add something to my client's journey and I can still help them. And that is where client success fit.

Speaker 1:

Perfect, it's a beautiful story and beautiful way of entering the industry. I just love that part of just decided, just like that, to go and work in a pub in the UK for three months, and that was, you know, more than a decade ago. Those stories are the best. My quick story was going to England for a year, again just to study English, right, just to you know perfect English. And again, that was more than a decade ago. The rest is history. That's how it goes.

Speaker 2:

Yet we're still here, Patricia in your career.

Speaker 1:

What is one lesson that your job taught you that you think everybody should learn at some point in their life or their careers?

Speaker 2:

I think this is going to sound a bit cliched, but it's the always be learning and I think with CS, especially with CS, it's such a I'm going to say a new or a newish industry. We are still defining it. You know, we hear people talking about ECS deck. Are we talking about version 2.0, 3.0, 4.0? So what we learned and knew five years ago might not be what we are doing right now. So it's just because you got a position or just because you got to a job, it does not mean that is the end. So that's just part of the journey, that's just another milestone within your journey. So's learn, be curious, ask questions, talk to other departments, put your hand up there, you know, understand how your business makes money, understand what makes your clients tick, and by being always you know on that, that kind of frame of mind, that growth mindset, I think that is what, in the long term, makes us, sets us apart from everyone else.

Speaker 1:

I just really love that growth mindset. I don't know if you read that book about growth mindset. It opened my eyes tremendously and it just reminded me how I guess in my part of the world where I come from, which is Croatia, I mean people are awesome, but very often I heard people saying, oh, I'm in my 40s or so, oh, I don't want to study again, like if there is something in the work required to. You know, get an extra education. Oh, I've studied enough. You know, I don't want to study anymore. And I always thought you know, maybe it's not a professional degree, but how can you live your life or work if you don't continuously learn? Because there is constant, constant changes, especially when we are seeing SaaS and the world of customer success only in the last few years. Oh my gosh, it's completely different Okay, maybe not completely, but very different now than a few years ago. You are either trying to learn or learning, or you're out. There's no other option. Exactly yeah.

Speaker 2:

And I think you know this, our generation, it's very different from our parents when, if we talk to our parents and our grandparents, they have the same job or they have the same, either the same position in the same company or the same, broadly the same, job description for, you know, I would say, most of their working career. Yes, that is not something that we can have right now and I think you know, like you said, sometimes people think, oh, I have this title, I have this master's, I have this. It's not stopping you. Learning and empowering yourself is not a stop, is a starter. So it's a. What else can I learn? How else can I use these competencies? How can you, how can I challenge myself to put these competencies to use in different areas? And I think that is the mindset that we all have to have, us and, you know, future generations because the world is changing at such a quick pace. If we are not able to adjust, we'll be left behind.

Speaker 1:

I just love listening to you. You are so passionate about learning and career, and how can we be best in our careers? So I wonder, in the last few years what have been some other kind of guiding principles of your career? I can understand already the importance that you put on the growth mindset, but do you have any practical tips or recipes that really worked for you that you think somebody can? You know after listening to this episode, they can just start implementing very soon and, you know, be on track to accomplish their career goals.

Speaker 2:

There are two main things for me, I think. The first one is client centricity, and again, this sounds like a cliche and everyone says they are client focused and client-focused, and that's one thing I'm very glad that we do at ITGL. So it's my fifth year anniversary today here, so congratulations, that's awesome, thank you. Yes, it is, and it's, I think, a testament to the project that we started, and it's that idea of the client is at the center of everything we do, and especially CS and my department and my role is to be that client voice, because you know, we all have targets to hit, we all have deadlines to consider, all of that but it's we are the ones CS, csms, are the ones sitting in front of the client and saying what are your barriers? What outcomes are you looking to achieve? How are you going to justify this investment to your board you're looking to achieve? How are you going to justify this investment to your board? So, by listening to those, I can then internally talk to sales, talk to tech, talk to PMO, talk to support and say, hey, this is what a client is trying to achieve. And I think for me it's been early on that thought of technology is not the answer that thought of technology is not the answer. Technology is means to an end. So it's how can we use that technology that you are buying to improve your life? Because, even though we are within their niche of products that we offer, we are one of I don't know 10, 15, 20 products that our clients use and we have to be very mindful of that, because sometimes it's very easy for us to go oh, I haven't heard 10, 15, 20 products that our clients use, and we have to be very mindful of that, because sometimes it's very easy for us to go oh, I haven't heard from this client in a week. Oh, he's not replying to my emails. But he's like, think about, I like to use the image of a pie. If you think about a pie and then you know, take a slide, it's just like what else is making your pie, what else is on your plate?

Speaker 2:

So it's talking to your clients and having that kind of open conversation, saying, okay, I understand you are not replying because you have other priorities. So it's, how can I, in the background, still add value to our relationship but not be pestering you every five minutes? And that only happens when we sit down. We look at the outcomes, we look at the barriers and we look at what they must achieve. Because, the same way, we have deadlines and we have targets. They have deadlines and they have targets. And if we are seen as a kind of pestering person, what do we normally do when someone is pestering us? We don't go. Oh yes, I want to talk to you, ignorecom, exactly, exactly.

Speaker 2:

So for me that is very important is put yourself in your client's shoes, put yourself in the other person's shoes and see how can you help them, not helping you out to their pile. So for me that's one. The other one is some advice I was given very early in my career and it made a world of difference and is to do with look at job specs. Every time you see a job you know and a job advert, it doesn't mean you want to change, it doesn't mean you're looking for something else.

Speaker 2:

It's just what competencies is that company asking for? That you do not have, because you know, especially with cx, same roles will have different definitions and will have different expectations depending on the industry, depending on the size of the company, depending on a number of factors. So it's okay, you are called a CSM but you do X, y and Z. I am called a CSM. I only do A, b and C. How will those competencies help me deliver something else for my clients and for my company, and how, in the long term, developing those competencies can help me become a better professional?

Speaker 1:

This is a wonderful advice, patricia. Thank you so much for calling that out, because I don't think we are talking enough about it. In fairness, in my career I do believe that I have seen people looking into other job specs, obviously only when they're looking for a job and in rare occasions when they are doing kind of career development planning. And again it's only a few companies or a few leaders that do it in a way that they would encourage people to, you know, take a look at 10 job descriptions of the role that they want to be in the next two years or five years and then list down all the competencies. But generally that's not what people do, but it's an amazing way of just understanding the current market and really what is needed and what are you lacking and seeing potential trends for the future. So thanks so much for calling that out.

Speaker 1:

Speaking about customers and putting yourself in their shoes, tell me more about the way you engage with customers. It sounds to me that you might be working in a kind of high touch environment where you do engage with customers one-to-one, where you can sit down and have that conversation about the goals. So I wonder one, what is that type of engagement that you're having. And two, in situations when you either have, you know, long tail or I'm not saying even digital or scale success, but a huge amount of customers like how could you, and what are the tools and ways that you could still almost transition that type of you know, sitting down with customer behavior to understand what is it that they're working for and how can you help them? And sorry, again, lots of questions in one question that you get the just that makes perfect sense, thank you.

Speaker 2:

Just one thing on the previous topic I would say like you mentioned the development piece, and I think you know, if you have your eyes open and if it's something that you bring to your management or to your superiors when you are on your one-to-ones in development reunion meeting sorry, I think there is something that will also set you apart, because then your manager can see hold on. This person is thinking you know two, three steps ahead. So, and a good company will foster that kind of behavior and they will foster that kind of mindset. So it's all things that will help your development but also your perception in the company In terms of how we deal with clients. So ITGL is in a very, I'm going to say, peculiar situation when it comes to CS because we don't work with, I'm going to say, sas as such. So we are a Cisco partner and we specialize in selling Cisco solutions, but with their service and their wrap, their, let us help you improve whatever is there you need to do in your company. So from the get-go it became quite complicated to use the CS model that you know, that we hear and that I'd say 80% of people are doing, which is oh, just go do your onboarding and then foster growth and then see the numbers. It doesn't work like that because of the model of business that we have.

Speaker 2:

So, from the get-go, cs was about outcomes. Cs was about outcomes and I know this is a great word and it's a great buzzword, but it's all about where are you, mr Client? What is the problem? What are the barriers? How can we help you? How can we evidence that this investment made a difference in the problem that you're having? So it's like you said, it's very high touch, but we are in a very um, I'm gonna say, privileged position to sit with a client and say I know you spoke to pre-sales and they expect you know everything and I know there's a large investment. But it's like how can we help you? And he's documenting that.

Speaker 2:

You know and I always, always joke that I'm in the business of making my clients look good, because if we can map that and then if we can document that and if we can have KPIs and metrics that will then prove that journey or they will highlight the benefits that have been achieved, we can then finish the beautiful report and create a beautiful success plan and then just go, here you go, mr Client, what are we doing next? And it's like, don't get me wrong. It doesn't mean that because you have a success plan, you're going to hit all of the KPIs, you're going to hit all of the metrics. You know, life happens, projects get delayed, people go on sick leave, people change jobs, champions change, technology changes. That's fine, so long as you have that kind of baseline and then you can measure what was achieved. Even if you didn't achieve 10 out of 10, you might have done 3 out of 10. But that means that next time there's only 7 for you to consider instead of going back to the 10.

Speaker 2:

And I think that is still I'm going to say motion and still improvement. There is still I'm going to say, motion and there is still improvement. So, and I think from a client perspective, that gives you a lot of trust because the client can see that there is a purpose to your role. You're not there to tick a box. You're not there to hit a target. You are not there to get a PO signed. You are there to look after what is most dear to them, there, to look after what is most dear to them, you know. So it's, I'm going to say them, the stakes they are taking are justified and they can go back and say actually, this person, this company, this product delivers for us, we want to carry on working with you. So, in time, you develop that kind of partnership relationship that you want to have with your clients and it's um, you know, it's not a oh, you're the only ones doing this technology, so I'm going to stuck with you. It's I want to have your clients and it's not oh, you're the only ones doing this technology, so I'm going to stuck with you. It's I want to work with you because I recognize the value that you bring to all the interactions we have and I think that is, I think, what sets us apart and what motivates me. I think that is very, very important.

Speaker 2:

If we think about we mentioned about the long tail and how can we talk to customers at scale, what we try and do is we try and look at the different technologies that we have and then we look at hold on, there's a change that is coming, so who is going to be impacted? And then, one-to-one we are having those conversations and we are flagging it to the stakeholders. But one-to-many we are having those conversations and we are flagging it to the stakeholders, but one-to-many, we are going to market and saying, hey, you got this product, you got this. There will be changes. These are the implications. This is what it means.

Speaker 2:

Or we will follow up some of the Cisco communications that are sent. They say you know, there's a new version of the new product. We'll say, okay, this is what it means for you. You might've seen this. This is what it means. This is who you can contact if you still need some help. This is how we can support you further. And then, instead of being a person, it's a department, but someone will be there to go and pick up that query. So we still have that level of client interaction, regardless if it's a one-to-one or one-to-many client interaction, regardless if it's a one-to-one or one-to-many.

Speaker 1:

I just love your whole concept of how can I help and it seems that it's so prevalent in your life and your career. So, even in that kind of one-to-many environment, it's that thought of what can we do for our customers, what do they need as we anticipate upcoming changes. I just love what you're saying about success plans, for example. So any frameworks or blueprints that you bring to customers help them build trust into you. And you just reminded me of something we always like to speak about. You know we have to build relationship with customers, we have to be their friends, etc. But actually they don't trust you because you have a nice chit chat with them and because you're listening about their dogs and cats and whatnot, right. They trust you when you put those goals and frameworks in place for them because you are leading them. They want you to help them in that way. They don't want you just to.

Speaker 1:

You know, have calls in the calendar and then you show up and say, okay, so what's been going on? What's on top of your mind, Never knowing exactly what they should be working on? And I know there are lots of companies that do exactly that. But that isn't building customer trust. If you're there just to you know, pick up the phone. So I really love how you are emphasizing that trust building. Very much is related to the frameworks and those best practices that we give to customers, because that is the way for them to really keep on moving and keep on achieving those goals and then realizing how they're achieving them.

Speaker 2:

Yeah, exactly. And I think the other thing that is very important to us is that sometimes we see siloed approaches with sales only worry about sales, cs, only worry about cs. You know, support only, and what we try and do, with a success plan, for example, is to bring all of that together. So, most likely so, during our, I'm to say, sales slash onboarding journey, there would have been an interaction with a client on the pre-sale stage and they would have been mostly technical and sales focused and instead of me going, okay, hi, mr Customer, you're now being passed to me, talk to me. What's the problem? They don't want to be repeating that. So every time a CSM gets in front of a client, they would have spent two, three, four hours internally reading proposals, talking to the people who have been involved or who are involved in this sale, doing a research about the company.

Speaker 2:

I think that is very important. One thing is what the execs might have told you, but the other thing is how is this company portraying themselves to their clients and to the world? What is important for them? And then, if you go to most websites today, you will see you'll have a mission statement, you will have values, you will have sustainability policies. You will have commitments to the community depending on the type of industry, and it's like if I can grab all of those and I can attach the investment you are making to the impact that it will make on all of those things that you're already promising, although you're already putting out there that you want to achieve, it makes it relevant straight away and it's like hold on. This person is not looking at I bought a switch, I need to install a switch. This person is looking at how will this piece of technology have an impact on people, process and the whole company image?

Speaker 1:

You are talking so well about doing the research and building that business acumen around your customers, like really getting to know your customers. I'm talking about it in my course, the Revenue CSM and I've shared how in one particular situation with my customers on EBR. That happened in person. I put out the mission statement and I found that contact how to say a video that they created for their HR department about why do you work here, and that he was our champion and he was so passionate about why he works there and I just put that quote at the beginning of our meeting.

Speaker 1:

Oh, my gosh, that opened up so much conversation. He was so happy that I did that research and he opened up talking about their visions and plan Something that I probably could have not imagined by just presenting the data or something that we would typically do. And for me, that was just one example of seeing. Just check a few different places, see what's out there, see, as you said, their mission statement, sometimes even their social media accounts, some nice charities or activities they're supporting. So much can tell you about a company that your customers will appreciate and will open up to have conversation and give you more details that you otherwise often you wouldn't be in a position to find out from them.

Speaker 2:

No, exactly, and I think it all circles back to the beginning of our conversation about. It's a human. You are a human. Talking to a human, you know it doesn't matter how big the, the, the company or the corporation you represent or that you work for, it's a human. It's a person we all enjoy. You know work, private life we all like it.

Speaker 2:

When someone recognizes something or someone says oh, I saw this on social media, well done. Oh, I saw you do the marathon, I saw this on social media, well done. Oh, I saw you do the marathon, I saw you do the 10K, I saw you know it's going that extra mile. And we don't do that just to be nice. We do that because we care, we do that because we have that trust and we do that because we are building that partnership. And this is how you know. I like to say, like how humans should you know, regardless of a business, and of course we all have, you know, our talents to meet, we all have our deadlines to hit, but it doesn't stop us from caring about the person on the other side.

Speaker 1:

I'm so glad that you're talking about it, especially with so much passion and for everybody listening. How can I help is definitely Patricia's tagline, but it can help you, potentially change your perspective on your customers. They're not here to bother you. It's really about how can you help them. Patricia, this has been an absolutely wonderful conversation. I'm so happy hearing so much passion coming from you, so I wonder what would be maybe one thing that you think people are generally surprised to find out about you.

Speaker 2:

I'm going to sound very old-fashioned, but it's going to be the fact that I love to cross-stitch and that I love to cook. I, you know, I absolutely love to cook. I think if I didn't eventually find my way into CS, I would have been a chef. Eventually find my way into CS, I would have been a chef, because that is, you know, something that yeah, I just, it just fills my boat and, yeah, it makes me very, very happy. So, yeah, I think, between the cross stitching, the knitting and the cooking, people sometimes get surprised.

Speaker 1:

Oh my, gosh, that's awesome. My daughter would be talking to you probably about the knitting. She loves all of that. But now I'm thinking I should have asked you this at the very beginning, so we should have, you know, exchanged some recipes. But tell me maybe top three things that you would recommend busy working ladies in customer success doing on normal weekday nights. Sorry, like dinner recipe, quick and easy and good one, that's what I'm after. I'm going to say tuna bake.

Speaker 2:

That's always a winner in my house, and it's just pasta, frozen veg, some tuna, some sauce. It's done. I don't think you know something. I'm not one for like recipe books. I just like to open the fridge. I'm very much against waste. I'm not one for like recipe books. I just like to open the fridge. I'm very much against waste. I'm very much against only eating this, only eating that. So you know, there's always a variety in the fridge on the table. It's always about again trying new things, pushing yourself, and sometimes it works, sometimes it doesn't. So just take a deep breath and try again.

Speaker 1:

That is yeah how we manage the kitchen. That's how it is. Oh, I love that concept. Thank you for sharing a tuna bake with us. Might be, you know, tomorrow night for dinner. It was such a pleasure talking to you, patricia. All the best in this new, exciting, phenomenal year for you, and thanks for coming to the show.

Speaker 2:

Now, thank you, marie, and thank you for having me, and I have to say, you know, the women in customer success platform has been a game changer for me and I've been able to be a mentor now a mentor and I know it has made a difference to to some other people as well. So thank you for you know, taking the time to look after the community, to create tools where we can exchange ideas, we can help each other, we can empower each other. And, yeah, thank you for having me.

Speaker 1:

Oh, I'm going to cry now. Doing this is so nice. Thank you so much, patricia. Thank you, maria. Take care. Thank you for listening. Next week new episode. Subscribe to the podcast and connect with me on LinkedIn so you're up to date with all the new episodes and the content I'm curating for you. Have a great day and talk to you soon.