Deep Learning with PolyAI
PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
Deep Learning with PolyAI
Latest Episodes
What happens when anyone can build an AI agent?
What happens when the ability to build an AI agent is no longer limited to developers?In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Michael Chen, VP of Strategic Alliances at PolyAI, to explore what's drivin...
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Why do specialized AI models win in CX?
Many AI models today are designed as generalists. But in customer experience, that approach often falls short.In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Matt Henderson, VP of Research at PolyAI, to unpack ...
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Why are CX leaders stuck on the sidelines of AI?
In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Bill Staikos, Founder of Be Customer Led, to unpack why many CX leaders are still on the sidelines of the AI conversation — and what that means for the future of the fun...
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How can employee experience drive better CX? with Sam Stern, LinkedIn
Customer experience is often measured at the surface. But it’s built behind the scenes.In this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Sam Stern, who leads service design at LinkedIn, to explore how employ...
Is Faster Always Better in Customer Experience?
In this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Nate Brown, Head of Education and Enablement at Metric Sherpa and cofounder of CX Accelerator, to discuss how AI is reshaping the way companies think about customer...
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