330. How To Connect with Frustrated Pet Parents Artwork

The Derm Vet Podcast

Tune in to make veterinary dermatology more fun than frustrating! This podcast features Dr. Ashley Bourgeois, DVM, Dip ACVD sharing practical tips on dermatologic workups you can bring to clinical practice right away. Also, stories about navigating the messy (yet beautiful) journey of being a vet mom while building a career you love.

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The Derm Vet Podcast

330. How To Connect with Frustrated Pet Parents

June 25, 2026 • Episode 330

0:00 | 14:03

Send me a derm question or story through text or voicemail!

Client communication can make or break even the best dermatology treatment plan...

In this episode of The Derm Vet Podcast, I answer a listener's question about improving cytology skills in veterinary practice before diving into one of the most valuable communication frameworks I've found for challenging client interactions: The 5 E's.

Whether you're discussing chronic allergies, recurrent skin infections, or complex treatment plans, frustrated clients are inevitable. The key is knowing how to navigate those conversations with confidence!

Watch The Episode: https://www.youtube.com/@thedermvet3932
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Timestamps
00:00 Intro
01:14 Itch Inquiry
03:10 The 5 E's in Dealing with Frustrated Clients
03:40 Empathize with the Client
05:47 Expectations
07:08 Expense
08:14 Effort
10:23 Encouragement
12:18 Summary/Outro