Built to Get Paid Series - Part 4 of 6 -The Dental Billing Command Center

Twenty browser tabs. Constant timeouts. Portals that never match your workflow. If you’ve ever felt like dental billing is less about skill and more about surviving fragmentation, we’re saying the quiet part out loud and giving you a clearer path forward. Jen and I unpack the “command center” concept: the practical system that pulls critical billing knowledge out of sticky notes, personal notebooks, and one overwhelmed team member’s memory, then turns it into a shared, durable source of truth.

We talk through what actually belongs in that command center so a practice can run with consistency: credentialing and CAQH details, NPIs and tax IDs, portal access and payment methods, EOB and EFT storage, end-of-day reporting, and a structured billing meeting framework that gives the doctor real visibility beyond “what’s in the bank.” We also dig into the cultural side of billing performance, including why doctors often measure the wrong things, why billers feel personally attacked by questions that should be normal, and how simple structures like pre-meeting forms and situational reports change the tone and the outcomes.

Then we shift into what we’re building next. Insurance has used AI in claims adjudication for decades, and too many practices are still fighting denials with manual work, copied templates, and hours of chasing. We share what we’re beta testing now: an API-integrated billing command center designed to reduce the grind by automating pieces like EFT retrieval, eligibility, claim tracing, denial tracking, and appeal letter generation, so the biller can spend more time making decisions and less time hunting for data. If you want to see what it looks like, grab the link in the show notes, join the wait list, and book a quick demo, then subscribe, share, and leave a review so more practices can stop running billing on hard mode.

Interested in a Demo of Dentiq - The Billing Command Center? Get on the interest list here:

https://4063-dentiq.systeme.io/waitlist

Get your Dental Billing Toolkit Here:

https://www.dentalbillingdoneright.com/the-dental-billing-toolkit

Download "The Most Underused Codes in Dentistry - And How to Get Them Paid" checklist here:

https://docs.google.com/forms/d/e/1FAIpQLSfxnnfSlNd0NPhMoBWq-1D_xU5R8LS4xPhHNKIjfLQwStOUag/viewform?usp=header

Schedule a billing chat with Ericka:

https://calendly.com/ericka-dentalbillingdoneright/30min

Email Ericka:
ericka@dentalbillingdoneright.com

Email Jen:

jen@dentalbillingdoneright.com

Transcript

Why Billing Feels So Fragmented

SPEAKER_01 0:45

Hey Jen.

SPEAKER_00 0:46

Hello.

SPEAKER_01 0:47

Welcome back to the Dental Bill podcast. You're like a regular feature here now.

SPEAKER_00 0:52

I love it. I think it's so fun. We just get to have conversations all day. So I'm good with it.

SPEAKER_01 0:55

Oh, I know. I mean, I was telling Mike that, you know, we were on the phone for three hours the other day.

SPEAKER_00 1:01

And I'm Yeah, that's a regular thing, though.

SPEAKER_01 1:04

I know. It's I feel bad when I text you and I go, Do you have a minute? And you know it's not going to be a minute.

SPEAKER_00 1:12

I do the same thing to you.

SPEAKER_01 1:13

My God, it's all the rabbit holes. So today I thought it would be nice for the listeners to have you join me on this episode. We've been exploring these six pillars that I have used when I used to coach and consult practices building out their billing departments or restructuring their billing departments. Before I had a dental billing company, you also have your own dental billing company. But before all that, I spent my time helping offices streamline their billing department. And so I had six pillars. The command center is the fourth pillar of the six pillar framework that I have. And I want to talk about that with you because it's there's so much to this command center, right? It's a way to streamline and store information, but it goes beyond that. It's so much more than that. So, and you and I talk about this stuff all the time. So I was like, I need to have Jen this episode. Um, I'm sure the listeners know you by now as a, they probably think you're a co-host, which I I would consider you somewhat of a co-host of the Dental Billing podcast because you've been on at least 10 times. Yeah.

SPEAKER_00 2:31

Yeah. No, I love it. I learned so much from you and everyone else here. So I love it.

SPEAKER_01 2:36

Yeah, I know. I learned from the listeners as well. Okay, so let's get

The Twenty Tabs Problem

SPEAKER_01 2:40

into that. I have a question that I want to ask you. And how I want to ask you because I was trying to figure this out the other day, and I I might do a survey on this, but how many tabs, how many tabs on average does a biller have open during their workday?

SPEAKER_00 2:58

Oh man. Well, I guess it depends on how many screens you have. I would say most of them, I I have an on average at least 20. At least 20 tabs open at all times, not including, you know, the practice management software plus reports and things that I pull daily. But on an on average online, I have at least 20 tabs open.

SPEAKER_01 3:18

Yeah, that was my guesstimate was about 20 in working the process. As you know, Mike was considering joining Fortune that might better have for you, for the listeners to know who that is. And he recently retired uh from law enforcement, and he thought he wanted to just do something part-time. So we were gonna bring him on board as a tracer, uh part of the discovery team. And he saw how many insurance portals he was gonna have to go into every single day, even though we had things streamlined in what I refer to as the command center. It it still was very fragmented for him, even though we have a process. And so showing him all of those different tabs that he was gonna have to bounce in and out of for various purposes. He just kind of said, you know what? I'll let you guys do this and I'll go in Costco.

SPEAKER_00 4:17

Don't blame him. It's a lot. Like if you really think about it, we can have the best processes, the best systems when it comes to this. Everything in one place, usernames, passwords, everything in one place in a Google Drive organized to a T, and still I would have 20 tabs open.

SPEAKER_03 4:36

Right.

SPEAKER_00 4:36

Because I have so many different places to find things. I want to go check on pre-ops, I'm you know, pulling different reports, I'm you know, checking, double checking my AR. It is so fragmented, no matter how many times you try to make it streamlined.

SPEAKER_01 4:52

And it doesn't matter, you know, how streamlined it is, there's still a matter of logging into in addition to the insurance portals. You're there's still tech on the back end that we're logging into, you know. So there's the tech stack in addition to the insurance portals, in addition to the reports and the practice management software. So it's the question becomes how do you streamline everything so that we can save time and money and just get more done in the same amount of time, right? Like I think that's really when a company comes to me, I've been approached by DSOs with 30 plus offices and asked, How do we streamline? I mean, you have evaluated one of them with me. And they were all over the place. And that is the norm. I've seen the inner workings of the group practices who keep their billing in-house and they are just struggling to streamline billing because uh maybe the the processes are in one person's head or a part of it is in one person's head, you know, it's fragmented. So the question becomes and is always what what does that look like? Like what does streamlining the command center look like? Like what is the solution? But before we could talk about that,

Extracting Knowledge From One Person

SPEAKER_01 6:21

let's talk about some of the ways that we try to streamline the command center currently inside of a Google Drive, right? Like what are some of the assets that we store inside of our Google Drive in order to streamline the process, right? So I'll just I'll say for me, one of the biggies is credentialing, right? The credentialing information. You know, does this office have a CAQH account? Most offices do. I mean, they all do if they have an ADA account, right? But they haven't updated it in five years. So you don't.

SPEAKER_00 7:00

Yeah, right? Yeah, you haven't attested in five years, but there there you go.

SPEAKER_01 7:04

And so I still have offices that call me and say, oh, you know, I've got the credentialing packet from Cigna. And I'm like, you're still filling out packets? You know, it and so again, fragmented systems. Where does one go to keep track of when they should update information? Where do we keep and store all of our associates' NPIs and and our our practice tax IDs? Like where do we keep all of that information? Is it on the office manager's desk in the drawer in their little black book of practice secrets? You know, like where is information? And we try and do our best when when I'm working with an office, I'm trying to do my best to extract and extract all the information that lives in one person's head and all the sticky notes that they have in a binder. All of you know how much I hate sticky notes. So you know, really trying to extract right first all of the information so that we can pull it out of their head and get it into a document that we can then put into a folder in the drive, right? But I know you agree with me because we talk about this all the time. It still needs a human to follow up on that information, right? Like even if it's living in someone's head, that doesn't guarantee that they're gonna remember to check if it's time to renegotiate fees, right? When was the last time I renegotiated my fees? Let me go look or let me go access this website, you know, like the portal or this or that. Again, the fragmented systems as streamlined as this office manager filler is on paper, or so they think it's still super fragmented. So then the question becomes what does a practice do? How does the practice take control and not be at the mercy of one person and all the information living in their head? What if that person leaves? They don't get the raise. They're needs them to stay home with them now. You know, their life happens. Just we were just talking about that. What happens when that when that person is gone?

SPEAKER_00 9:25

How many times or they walk out or they walk out for whatever reason?

SPEAKER_01 9:30

I mean, we have and together have experienced this exact example where the key man, because the doctor really does make this person the key man by allowing this person to have all of the systems in their head, right? And not extracting that information. And I get it, these doctors are burnt out. You know, the the hygienist, everyone at the end of the day, everyone taps out and goes home and says, I'll deal with it tomorrow.

SPEAKER_00 10:01

Yep. But tomorrow becomes next week, next week becomes next month, and next month becomes six months. And that's where the AR becomes a complete disaster because it's it's a constant wheel that we're spinning that we can never catch up on. You know, when I have 20 tabs open, it's because, you know, a patient walks in and I need to check them in or and then I time out on that portal. And then I have to check their insurance because they just brought in a new insurance card. So now I need to pull up another portal and that other portal's still up. And I am constantly interrupted when I work in an office to where I I get it. I understand why billers are overwhelmed and you know, frustrated and the doctors are confused to what's happening because there's no clarity when it comes to billing. I mean, we talk to doctors all the time. You know, you and I that they're like, Well, how do I know that my team's doing a good job? You should know that answer. If you don't know that answer, please talk to us because we need to help you know that answer so that you can run your practice more efficiently, that you know kind of what the pulse of your practice is, like the financial integrity of your billing department is so important. And if you don't understand that, and if you can't have an honest conversation with your biller about what's going on, and billers, it's not a personal attack when they talk to you. It is constructive criticism and they're wanting to know. So if doctors are asking, be open, be honest, pull up reports, ask where I can improve, and how can we streamline this? Maybe you need a tool that you've been looking at that you can that can help you, you know, do your job on a day-to-day basis. Maybe you need like a texting platform because I have seen countless practices, and I know I've shared this with you, Erica, but countless practices that have one person, an office manager, not even the doctor, not the office email or phone number, just the office manager's phone number as the OTP.

unknown 12:02

Yeah.

SPEAKER_00 12:03

Why? Why? Because if some if something happens, God forbid, or if they walk out and they're unhappy or whatever, everything attached to your billing relies on that office manager's personal cell phone number.

SPEAKER_01 12:17

Do you think they're gonna give you a success once they're gone? How many they're not? I want to back up

What Doctors Measure Gets Misleading

SPEAKER_01 12:23

really quick. I want to make a good point. Uh I want to add to a point that you just made. The question that doctors ask themselves, how do I know if the billing department is running well? Right? It's a do I know how do I know? And I can tell you because of the thousands of dentists I've spoken to, they've gauged that based on their bank account.

SPEAKER_00 12:43

Yep, based on their collections number.

SPEAKER_01 12:45

That's it. It's like a patient, right? A patient does not know what quality dentistry looks like. The patient does not know if an open margin is good or bad. You know, like they don't know, they don't know how to gauge dentistry other than through the experience they have. That's how they determine whether or not they have a good dentist or a bad dentist. Same same thing with a dentist, and they're gauging the performance of their billing department. They're gauging it on incorrect factors.

SPEAKER_03 13:17

Yeah.

SPEAKER_01 13:17

Right. Like a patient does not know how to gauge quality dentistry, good dentistry, bad dentistry. Dentists are struggling to determine good billing department, bad billing department. And the only way they know to do that is like a patient with through the experience, right? The experience they had. As a dentist, the only way I know how to gauge is looking at my bank account.

SPEAKER_00 13:37

Yeah. And creating, I always talk about this in hygiene because you know I'm a hygienist, everybody, but I I always talk about value. And I talk about this with all of my clients too. But if you do not create value in the back, it doesn't translate to the front. Same thing goes with the billing. If you don't create value as a biller to your dentist, they're they don't understand what's going on. And you're not valuable to them as a biller. So I think it's very important to know your numbers, to ask the doctor too. I mean, even do a consult with us, we'll tell you what our what our KPIs are that we track, what are important things that we need to keep track of. And that's all in that command center that we're talking about. So these are reports that we run, calculations that we have to manually do still. And sometimes it's very confusing for practices, and they don't have the time to do these things. So as a biller, I would say talk to the doctor, you know, talk to them. What's important to them? What's the goal for billing for them? And doctors, it can't just be about collections. I want you to think deeper about what you really want to see. Do you want to see quicker payments? Do you want to see maybe now you enroll in EFTs? Like billing is constantly changing and evolving. And if you can't have, you know, open billing meetings with your doctor every month or billing companies, whatever, every month, talk about things, bring up, you know, things that they noticed that was missed. Again, don't take it personally. You need to be like, okay, I'll fix that, create a system to fix that fragment. Then also the doctor needs to be very upfront and not scared. I've seen this so much too. They're scared to talk to a biller because they don't want to offend them. And this needs to be like a very fluid relationship, a very fluid conversation that they have every month. What's going on? Let's talk about it. How can we improve?

SPEAKER_01 15:32

With structure and inside the tool that you and I both created. You were very much a part of creating that as well. The sit rep is that structure for the billing meeting.

Command Center Assets That Actually Help

SPEAKER_01 15:46

You know, if you don't have a structure, there is a tool inside the toolkit, and it's called the sit rep, and it stands for situational report. Here's the state of our billing department, and it provides that visibility that you need to give, right, that clarity for the doctor to say good billing department, bad billing department. You know, like they need to be able to make that determination and it's in there. So what other assets are inside of our Google Drive?

SPEAKER_00 16:18

Yeah. So going along with the sit rep, something that I started implementing with all of my clients, including the ones I, you know, help you with, is I send them a you know, pre-meeting form. It's a Google form that this way there's no surprises for me when I walk into that meeting. I can research things, I can look into things, I can have an answer for them because ain't nobody got time to sit there for two hours to talk about billing. So I think you know, billing meetings should really be focused. And that's what I think that form does is it gives them, it gives them an a chance to answer without being intimidated or whatever, have honest questions, and then you have the opportunity to look those things up and um research it to have an answer. So that's one of the things. Um, the other one is um EOBs and EFTs. So we know, you know, we keep these for you know the seven years. The uh everything's in one day that it gets posted. So, you know, track that. The other thing is daily end of days. So again, once that email gets sent for the end of day report, also billers. I think it's even if you're working for a practice, you need to send an end-of-day report to your doctor. I think it's very, very helpful for them to be in the know. So we have a daily end-of-day report in there. We also have like a password sheet. And if you're a like a master password sheet, this has all the portals linked on there. It also has usernames, passwords, password hints, EFTs or checks, kind of how we get paid and all the credentialing information in one document. That is super important. Every practice keeps those things differently. So, you know, us trying to streamline things, we made it all into one document and we transfer into the document because that way any biller can handle that at any time. What else is in there? We have all the doctors information and claims

Claims Corrections As Prevention

SPEAKER_00 18:13

corrections list. That is probably the other biggest one that I am in every day.

SPEAKER_01 18:19

I mean, the claims corrections list is something that I had a very mediocre version of it before you came along, and then you just came along and like this thing went from like, I don't know, dull and gray, and you just brought it to life. Like I had a version of it that is not what what it is today. And I mean, even recently you and I updated it and added some more information, you know, ways to use it. And it has literally transformed the the way we built. However, I do want to point something out here. And I was thinking about this this morning as I was thinking through, you know, some of the ways we can talk about the command center. The claims correction list only works if the office adopts the principle that a claim does not get created unless the clinical documentation is done, because that's the whole point, right? Like, or the claim is created and is on hold. But the idea is the claim is not going, if you left it up to me, I would say don't create the claim until the clinical documentation is done. I don't even want something sitting in batch because I don't even want it to make it to the aging report yet. I it hasn't started aging yet. I mean, that's just my philosophy on it. I will train offices to use the claims correction list to adopt the theory, the principle that you should not even create the claims until the clinical document. How can you create the claim if there's no notes to create the claim from? So I think the claims correction list has been a game changer in the sense that this money, so let's say that we've got an office that has a hygienist who is notoriously, you know, a week behind on clinical notes. You know who I'm talking about? And and that is, you know, $30,000, $40,000 of money that is not even on the aging report yet, right? Not even it's not aging money yet. It's just not cre it's collectible money, but it is literally just sitting there because somebody was too lazy to do their clinical notes.

SPEAKER_00 20:25

And it's such a great tool, not only for creating claims and everything, but when we come into an office, I use that for AR too, you know, and I tasked the office with, I need primary EOB. You sent this claim six months ago, there's no notes, and now they're asking for the notes. There's things that I see now that this is why this was created. It was because there were issues that we were seeing that we're we just couldn't communicate over a chat channel because it never got followed up on. We couldn't communicate over email because sometimes it never got opened. And then things get lost, things get fragmented. And then you go back into it two months later to go through your AR and you're like, there's still no notes. So this is a live document. And I always tell off this, I'm like, this is a living document that you change every day. And I can see when you go in it. So every time that there's, you know, I'm like, man, this is still two months behind. What is going on? Like they're not looking at this. And I'll look at it, and it's been three weeks since they've even looked at it. And I'm able to say, Hey, there's $40,000 sitting here. I need you guys to update this. Then it's a quick turnaround. They're able to go in, update, click resolve, be on their way. And the great part that doctors love and providers love is that it's assigned to you so that we task the person that is responsible for changing that claim or fixing that claim or doing whatever is task that. And sometimes it's even the wrong tooth number or something doesn't match. Or I'll look at an x-ray and I'm like, why is that an x-ray? Same day for number three when you're saying it's 14 and you're and it just doesn't match. Yes. And so sometimes it's just creating clarity about a claim. You know, can you can you create this to fix this? And clinical notes is a huge one, primary EOBs, things that we need to create with the office on a daily basis that just get lost in a chat.

SPEAKER_01 22:14

They get lost in translation, truly. I mean, it literally, it's like information being passed on and getting more and more diluted as it sits there. And ultimately, in the end, there's so much money being written off because nobody is catching it at its core, right? Like I the claims correction list is really a preventive tool. Like it's to prevent you. I don't want that claim to be created because now it starts to age, right? And the older that claims. The less likely we are going to collect. So I want to stop it. I want to prev I want to I want to fix it before we start, we enter the aging cycle, right? So I mean there's so many things that go into your command center. And everyone's command center is going to look differently. You know, you know your practice, but the point here is that everybody should have a command center where you have all of your, all of that information that's in your head extracted. Now we use Google Drive currently, and the command center in Google Drive has streamlined and solved a lot of challenges that we faced. But again, it's still, it's still fragmented because of the multiple tabs that we have to open. And as you were saying, if I were working in an office, I can imagine, you know, I'm in here checking claim status for this insurance company. A patient walks in and now I got to go to that insurance portal. And then I come back to see the claim status and the oh, it timed me out. So now I got to log back in.

SPEAKER_00 23:45

Or you're on hold for an hour and then a patient walks in and you're like, and then you put them on hold and then you answer it again and they're gone.

SPEAKER_01 23:51

Oh how many times has that happened? Oh my gosh.

SPEAKER_00 23:54

So many.

SPEAKER_01 23:55

Oh my gosh. And how many, how many calls have we missed because we're on hold and we're like, I'm not taking that call. I've been on hold for 30 years.

SPEAKER_00 24:02

Yeah, no, sorry. Okay. Note the same priority.

SPEAKER_01 24:07

So now with the point here, I just I want to move into how we are transforming and putting together a system that puts streamlines

The AI-Powered Command Center Vision

SPEAKER_01 24:18

everything. And when I say streamline you guys, I mean streamline. So now let's talk about the solution. We've talked about the challenges. I'm sure everybody listening to this episode has like nodded their head at least 10 times in agreement with, you know, the things that we experience and commiserate about. So let's talk about what we're working on and let's talk about how we are testing a system right now, currently, that is truly going to transform the way billing departments are built and operate throughout the day. So I'll let you go ahead and start that conversation.

SPEAKER_00 24:58

Yeah, so this product that we're kind of working on together has been in the works, I would say, since the very day that we met. This is this is both of our, we call it our brainchild. It's something that is so needed and came from a lot of learning, a lot of growing, a lot of changing, fixing, you know, systemizing things. And it just became to the point where I was like, this is so frustrating, the way that we have to do things as billers. And it is so time consuming. And I mean, I was, you know, we were talking about this the other day, pulling EFTs, checking on claims, probably at least 10 hours a week. You know, if you're paying your biller $30 an hour, 10 hours a week, that's a lot of money over the span of a year to where they could be doing a lot of other valuable things and interfacing with the patient a lot better. So we want to take the focus away from just collections, making it more open, streamlining everything so that you can keep track of all of your KPIs without a manual calculator at your desk to a point that it's a it's a login and go to where we can look at everything. The doctor can give you a goal for the month that you can strive for. You know, everything would be in one place. So that is kind of what we're working on. I don't know how much you want to share right now, but it's exciting.

SPEAKER_01 26:19

It's exciting, it's very exciting. What we're working on is taking all these frustrations and putting it into one platform so that we use the power of artificial intelligence because one of the things that I believe has been happening since AI has been introduced. And just so you guys know, AI has been in the adjudication process for 20 plus years. The insurance companies have been using artificial intelligence for way longer than we have been using Chat GPT. So I just want to make sure that for 20 plus years, they've had one up on us and they've been fighting with fire and we're fighting with a water gun. And once in a while, we will put out the fire. Once in a while. But for the most part, that fire reignites, and then we are on the losing end of the game because we're not fighting fire with fire, where the AI is taking all the data that across 6.6 billion claims that it's processing and it's using all that data to profile your practice. So it knows, you know, hey, Dr. Smith's office usually doesn't appeal denials. So we're gonna issue more unreasonable denials for Dr. Smith's office. But this office over here, Dr. R's office, I don't know how I came up with that. Dr. R's office, you know, he they always appeal. So we issue less denials to the they keep stats on us more than you think they do.

SPEAKER_00 27:45

So they have their own KPIs.

SPEAKER_01 27:50

And not to our benefit. I'll share it, I'll share one with you that I share in my workshops. In fact, I'm speaking at the San Diego San Diego Study Club this evening, and I'm gonna talk about this exact point. 59% of our denials in 2022 were upheld because nobody bothered to appeal them. Okay. So take that and take the amount of money that is goes into reworking a claim, right? The average, the average cost to the dentist, because this is payroll money, right? The average cost to rework a claim is $25 to $150. So we we paid the biller to submit the first claim, and now we have to rework because insurance companies are fighting with fire and we're fighting with water guns. So what Jen and I are putting together is a way for us to fight fire with fire, giving the biller an assistant that goes and does half of the work. So the command center that we're working on is going to pull EFTs for your office. So you're gonna come to work, log in, and your EFTs will be ready for you. You don't have to go look for them. Eligibility will be done. AR will be worked. It's going to trace a certain amount of claims per day. It's going to do half of this the work that you spend most of your time. We talked about those hold times. We talked now. Is that going to make phone calls go away? No, I don't think that will ever go away, but it is going to dramatically reduce the amount of time that you're going to spend chasing the money because that's what we're doing. Most of our time is chasing the money. Why are we doing that anymore? That's what artificial intelligence can do for us. And we have we have been working on this, like Jen said, since the day we met. But, you know, we also we isolated ourselves for what three days in January.

SPEAKER_03 29:55

Yeah.

SPEAKER_01 29:56

And just really brain dumped. And this has been in the works, and we are so close to live to going live and making this technology available for a private practice with one biller. This is going to have the claims correction list incorporated. This is literally a billing command center where your biller will log in and it it is so powerful. It's going to generate appeal letters. It's going to pull the denials, generate the appeal letter, and you can submit the appeal right from the command center. It is directly integrated. What is the integration, Jen? It's the API integration.

SPEAKER_00 30:38

API.

SPEAKER_01 30:40

So what that means.

SPEAKER_00 30:41

Yes, you'll have real time.

SPEAKER_01 30:42

Yeah. So when you're API integrated, it's real time integration. So you'll get real-time eligibility. You'll get real-time claim status. You'll get, and this is so exciting that we want to take what we've done inside of Google Drive. I'm proud of what we built in Google Drive too.

SPEAKER_00 31:02

Yeah. Yeah, I am too.

SPEAKER_01 31:03

That was, but this is taking the drive. Our billers inside of Fortune, inside of Lyman Revenue Solutions, you know, our big companies. We really started this whole journey to elevate the experience for our clients. And then it used and I started talking to other billing company owners and just kind of tossing this around. And I realized, oh my God, they want it too.

SPEAKER_00 31:28

And it's so needed.

SPEAKER_01 31:30

Private practices need it. And multi-group practices can streamline the command center with one login. Yes, you're still going to log into your practice management software, of course, but everything is pulled in from your practice management and it's strictly billing related. We're not talking about other KPIs. We're not talking about, I don't know, I can't even think of some non-production.

SPEAKER_00 31:56

I'm not even, yeah, we don't we'll look at your percentage for collections, but it is, I think that's the main difference. There's a lot of different platforms on there on in dentistry that are emerging. A lot of them do integrate AI, but this is not meant to replace the biller. And I think that's really important that we focus on that. It is meant to be a tool and an assistance for you and your practice to be able to see the numbers in real time, to look at the KPIs without having to go find them, to be able to look at AR in real time, submit appeals easily to where we're not like I hate this. This is so much work. Because appeals tracker is one of the things we missed in the command centers. Appeals tracker and daily check tracker. So balance, patient balances, patient credits, all of that should be on one document as well. And the appeals tracker, I'm also in there daily, submitted, need to submit, paid, appealed. Like it's it's a constant, also evolving document. So the command center is gonna streamline that in a way that is it's kind of unreal. Like honestly, when we looked at it, I remember you were like, Jen, what?

SPEAKER_01 33:03

Like I mean I also want to say this. I have been doing dental billing since 1998. 1998 is when I submitted my first dental claim. And by submitted, I mean I folded it nice and neat and placed it in an envelope, licked the envelope and the stamp that went on the envelope and hand wrote the address to the insurance company. That's how we would submit back then. I've seen dentistry firsthand go from that, and we were there was no practice management software back then. Claims were filled out manually. And then we went to electronic, which was so exciting for me. I thought that was like, there's no way this it can get any better. There's no way.

SPEAKER_03 33:45

Yeah.

SPEAKER_01 33:47

I have arrived. And it's like, I have arrived. You're right. And so so we we went from that and then and then practice management softwares came out, and that was, you know, I think the first one I was on was computer a, and that's an oldie. And then biggie back in the day was um, oh my gosh, easy dental was a big deal. You know, everybody was using that one. And so it I have seen this evolve. The one thing I have not seen, okay. So I've seen insurance companies evolve. I've seen dentistry evolve. But you know what has not evolved, Jen? The way we manage the systems, the the the billing process internally, right? Has not, I feel like we have just accepted the state of billing as it is. We've accepted that Cygna always denies buildup, so we just don't even bother putting one at claim form. Do you know how many times I've heard that? The offices literally give up. They again fighting fire with a water gun. You see, so this is our opportunity to evolve and fight fire with fire, right? So dental insurance companies are looking at our claims with AI. We should be prepared. We should be working with AI as well.

SPEAKER_00 35:05

Yes, we need to arrive.

SPEAKER_01 35:07

Yeah, come on. The entire community, we need to get behind this movement and and just fight back fire with fire. You know, also inside the command center is gonna be, you know, if if you get to the point where your appeal is cut is denied and you know this is an unreasonable denial, we're also AI is also gonna generate the letter to the insurance commissioner based on your state.

SPEAKER_00 35:31

Based on our, yeah, based on our templates that we've seen work. Yes. You know, I I just told you the other day I got one paid from the insurance commissioner demanding that the insurance pay is so these are these are templates, and that's what's really cool about this is we've we've this is these are tried and true. This is going off of things that we have put in toolkit that we've you know sold for years for different things, and it's putting it all to life instead of in your Google Drive, copy, paste, add the patient's information, all this extra things.

SPEAKER_01 36:00

Well, and then also last point I want to make here AI is also monitoring when these 6.6 billion claims that it's monitoring and looking and picking up on patterns, it's also identifying the offices that are using those templates, copy and paste. And it's it's denying it's saying, nope, that's a template. You you've used that. Like I see that thing in your system 40 times. So, you know, we have to get better at generating letters for appeal that are more specific to the patient, not just a template. So yeah, we could talk about this forever. But the command center, you guys, it's going to be amazing.

Wait List Demos And Launch Plan

SPEAKER_01 36:42

It is in beta right now. So we will definitely let everybody know once it is available. But if you're interested, Jen, if they're interested in getting on the interest list so that we can maybe have the opportunity to show them a demo of how the the command center works. Do you are we gonna put the link in the show notes so that they can get on the interest list?

SPEAKER_00 37:04

Yeah.

unknown 37:04

Okay.

SPEAKER_00 37:04

Yep. We have a link in the show notes and it'll kind of give you a rundown of what's exactly in there and so you can see if it's something that would benefit you and your practice or your billing company. And that wait list too will give you access to founders' pricing. So if, you know, once it launches and you're like, I need this, you will have that price for life. So if you're a founder. So get on the wait list so you can be informed and we'll constantly send updates too on how the progress is going.

SPEAKER_01 37:31

Yeah. And we anticipate to have this launched within the next, what, about 90 days or so.

SPEAKER_00 37:37

Two months.

SPEAKER_01 37:38

Yeah.

SPEAKER_00 37:38

Yes.

SPEAKER_01 37:38

Yeah.

SPEAKER_00 37:39

Yeah, two to three months at most.

SPEAKER_01 37:40

Yeah. So we have a couple offices that we're beta testing it with. And uh, it's a powerful thing when the biller just has to log into one command center and you log in and your EFTs are ready to be posted. They're pulled. E everything is just done.

SPEAKER_00 37:57

You can breathe.

SPEAKER_01 37:57

You can breathe. Yeah, you just get to go in and it's not gonna replace the biller, but it is going to enhance the productivity.

SPEAKER_00 38:05

Yes. Yes. Thousand percent.

SPEAKER_01 38:07

Well, is there anything else you wanted to talk about in the command center?

SPEAKER_00 38:10

No, I it's it's really hard to explain without showing somebody. So I really encourage you to get on the wait list and and I'll have a link on there too for to request a demo, and then you can schedule it with us and we'll spend, you know, 15, 20 minutes showing you what's possible. No, no strings attached. Like we're not gonna upsell you or anything. We truly think this is valuable to the point that you're gonna see it and be like, I can't not have this. And so I do want people to see it before you look at it. So please schedule demo, get on that wait list, and we're working on it.

SPEAKER_01 38:41

Yeah, when you get on the wait list, we'll reach out to you to schedule a demo and make sure that you get to see the power of the command center brought to life.

SPEAKER_00 38:50

Yep. Yeah, it's gonna be great. I'm excited.

SPEAKER_01 38:52

Okay, Jen. Well, I I could talk about this for another three hours with you, but we Yeah, yes, we have we have to get on with our day. I know. Okay, well, it was nice having you back.

SPEAKER_00 39:04

Thank you for having me. Thank you, everybody.