CU 2.0 Podcast Episode 359 Casap's Shanthi Shanmugam on Automating Chargeback/Dispute Processing

Talking about credit/debit card disputes and chargebacks.

Probably you don’t want to.  For good reason.  One estimate is that there were $62.5 billion in chargebacks in 2023.

And at most credit unions every chargeback or dispute involves a lot of staff time.  It’s an expensive matter and it is often profoundly irritating to members - at least some of whom decide to change FIs as a result.

More worrisome is that increasing numbers of Americans file disputes, often just as a way to get an easy $50 or $100 back in their own pocket.  Lots of disputed charges are simply fraudulent.

Enter Casap, which automates the dispute process and in the process resolves cases much faster and at dramatically lower costs.  

Casap CEO and co-founder Shanthi Shanmugam is on the show to talk about the 21st century way to handle disputes.

Listen up.

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Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto