Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
The Owned and Operated Podcast is the go-to show for HVAC, plumbing, and electrical business owners who want to grow faster, increase profits, and scale smarter.
Hosted by John Wilson and Jack Carr, real home service operators in the trenches. This podcast delivers 2x weekly, no-BS conversations on what’s actually working in the trades today. From lead generation and marketing to hiring top-tier talent and building scalable systems, every episode is packed with actionable strategies you can implement immediately.
If you're an HVAC contractor, plumber, or electrician looking to grow your business, improve operations, and stay ahead in a competitive market, this podcast is for you.
New episodes drop every Tuesday and Thursday.
Learn more at www.ownedandoperated.com
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
Double Your Profit Day #8 Fire Your WORST Customers (and make more money)
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Welcome to Day 8 of the Double Your Profit Series —the go-to profit series for contractors, home service owners, and small business entrepreneurs. Today’s topic might feel uncomfortable, but it’s a game changer: Fire Your Worst Customers. We’re talking about freeing your team, protecting your profit, and finally saying goodbye to the clients who drain your time, energy, and resources.
🧨 If you’ve ever had a customer who constantly calls, complains, escalates, and sucks the life out of your operations—you’re not alone. These clients don’t just cost money—they create chaos. This episode is your permission slip to cut them loose.
💡 What You’ll Learn in This Episode:
- Why bad customers cost more than you think (hard costs + hidden soft costs)
- Real-world example: how one customer’s complaints eat hours of your team’s time
- The surprising danger of having too much revenue from a single client
- Why “revenue is vanity, and profit is sanity”
- How to de-risk before firing a major customer
- Why it’s smarter to shrink and focus on high-margin work
- How to build a business around the customers you actually want
💼 This Episode is Brought to You By Avoca Ai
Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish.
More Ways To Connect with O&O
John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC
📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.
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