Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
The Owned and Operated electrical, HVAC, and plumbing business growth podcast is hosted by John Wilson and Jack Carr. These two Home Service Business owners bring you weekly podcasts and daily content with multiple perspectives, actionable advice, and info on an ever-changing industry revolving around advertising, lead generation, and more.
Join us every Tuesday for topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recruitment to mastering marketing strategies and scaling your home service business, the podcast aims to be your guide on the path to entrepreneurial success.
For more information, visit www.ownedandoperated.com.
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
Double Your Profit Day #8 Fire Your WORST Customers (and make more money)
Welcome to Day 8 of the Double Your Profit Series —the go-to profit series for contractors, home service owners, and small business entrepreneurs. Today’s topic might feel uncomfortable, but it’s a game changer: Fire Your Worst Customers. We’re talking about freeing your team, protecting your profit, and finally saying goodbye to the clients who drain your time, energy, and resources.
🧨 If you’ve ever had a customer who constantly calls, complains, escalates, and sucks the life out of your operations—you’re not alone. These clients don’t just cost money—they create chaos. This episode is your permission slip to cut them loose.
💡 What You’ll Learn in This Episode:
- Why bad customers cost more than you think (hard costs + hidden soft costs)
- Real-world example: how one customer’s complaints eat hours of your team’s time
- The surprising danger of having too much revenue from a single client
- Why “revenue is vanity, and profit is sanity”
- How to de-risk before firing a major customer
- Why it’s smarter to shrink and focus on high-margin work
- How to build a business around the customers you actually want
💼 This Episode is Brought to You By Avoca Ai
Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish.
More Ways To Connect with O&O
John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC
📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.