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Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
The Owned and Operated electrical, HVAC, and plumbing business growth podcast is hosted by John Wilson and Jack Carr. These two Home Service Business owners bring you weekly podcasts and daily content with multiple perspectives, actionable advice, and info on an ever-changing industry revolving around advertising, lead generation, and more.
Join us every Tuesday for topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recruitment to mastering marketing strategies and scaling your home service business, the podcast aims to be your guide on the path to entrepreneurial success.
For more information, visit www.ownedandoperated.com.
Episodes
188 episodes
#186 Turning Tow Trucks Into Business Success
Looking to grow your towing business or break into the towing industry? In this episode, Jack Carr hosts Matt Saskin from East Coast Towing to explore proven towing business strategies, effective growth tactics, and the latest towing industry t...
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Season 1
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Episode 186
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49:56
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#185 From Roofing to Riches: The Blueprint for Business Growth
Thinking about buying a roofing company or scaling your home service business? John and Jack almost bought a roofing business—but after a deep dive into the financials and seller materials, they walked away. In this episode, they reveal why the...
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Season 1
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Episode 185
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43:12
#184 From Survive to Thrive: Scaling Your Home Service Business for Maximum Growth
As the busy summer season approaches, scaling your home service business requires the right strategy. In this episode, we break down how to set and achieve ambitious revenue goals, optimize operations, and staff up for success. From improving w...
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Season 1
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Episode 184
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40:58
#183 The $250M HVAC Collapse: Inside Air Pros' Bankruptcy
In this episode we discuss Air Pro Solutions, a once-thriving HVAC company, crumbled under $250 million in debt, exposing the dangers of aggressive acquisitions, reckless spending, and poor financial planning. From sponsoring the Miami Dolphins...
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Season 1
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Episode 183
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37:26
#182 Roofing Business Success: From Contractor to CEO in a Growing Industry
How to Scale a Roofing Business to $20M+ | Marketing, Leadership & Growth Strategies. Eddie Griffin, owner and president of Brown Roofing in Connecticut, shares his journey from starting in the roofing industry at just 13 years old to build...
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Season 1
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Episode 182
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45:29
#181 From Plumbing to Profits: One Entrepreneur’s Journey to Business Success & Growth Strategies
💧 Plumbing pro Kenny Bush joins us to talk about building a plumbing business, branding, and mastering SEO to dominate local search!From scaling Da Vinci’s Best Plumbing to leveraging Google reviews for massive growth, Kenn...
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Season 1
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Episode 181
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51:33
LEGENDS #180 | Roger Wakefield: Shaping the Next Generation of Plumbers
Plumbing influencer Roger Wakefield joins us to talk about building a plumbing business, mastering Google My Business (GMB) and Local Service Ads (LSAs), and how social media has transformed the skilled trades industry.With hundreds of ...
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Season 1
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Episode 180
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1:01:18
#179 HVAC, Plumbing & Electrical SOPs: Multi-Touchpoint Strategies for Business
Looking to streamline operations for your HVAC, plumbing, or electrical business? In this video, we break down multi-touchpoint SOPs to help you improve efficiency, enhance customer service, and boost profitability. Whether you're managing serv...
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Season 1
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Episode 179
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45:59
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#178 - Leveraging Discounts and Inside Sales for HVAC Growth
In this episode, John and Jack discuss strategies for maintaining profitability during slower business periods, including effective discounting, optimizing inside sales, and the importance of proactive planning. Shout Out to FieldPu...
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Season 1
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Episode 178
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42:05
#177 - HVAC and Plumbing Lead Generation: Outbound Campaigns That Fill The Board
Take control of lead generation and keep your service board full with proven outbound strategies, smart software like Hatch, and multi-channel marketing. Learn how to drive demand, boost team productivity, and navigate slow seasons with confide...
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Season 1
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Episode 177
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41:06
#176 - LEGENDS: The Roofing Kingpin: How Paul Reed Went From Local Player to Multi-Million Dollar Roofer
Paul Reed from Northwest Roofing shares his journey from chasing business opportunities to running a multi-state roofing business including the route to building permanent locations and what it really takes to scale a roofing company.Wh...
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Season 1
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Episode 176
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39:41
#175 - Find The BEST Leads: Modernize VP of Marketing Jamie Smith Breaks Down the Secret to Success
Jamie Smith, VP of Marketing at Modernize, joins us to break down the secret to finding the best leads for your home service business.We tackle the big question: Are lead aggregators worth it? Jamie explains why Modernize isn’t just ano...
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Season 1
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Episode 175
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56:13
#174: Ex-Microsoft Head of Product: Anand Subbaraj on Building AI for the Trades
Anand Subbaraj, former Head of Product at Microsoft, joins us to share his journey from big tech to building Zuper, a game-changing field service management platform.We dig into why he left Microsoft to tackle a massive industry problem...
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Season 1
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Episode 174
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49:44
#173 - "We Booked 400 Calls a Week": How Avoca AI is Shaping Home Services
Tyson Chen from Avoca is back to break down how AI is changing the game for home service call centers.We dive into Avoca’s AI tools—like Coach for CSR training and Responder for automated call handling—that have helped us book more jobs...
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Season 1
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Episode 173
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43:07
#172 - From Dropout to CEO—Kelly Roberts on Building a $15M HVAC Business
In this episode CEO of Moss Heating and Cooling Kelly Roberts, shares her journey from college dropout to C-Suite member in a fast-growing HVAC company.Kelly talks about the challenges of shifting to high-end residential new constructio...
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Season 1
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Episode 172
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55:06
#171 - Why Your Sales Pipeline Is Failing—Hatch's Chief Revenue Officer 'Tim Geisenheimer' Explains the Mistakes Costing You Millions
In this episode, John sits down with Tim Geisenheimer from Hatch to break down what it takes to build a winning sales process.With his background in leading software sales teams, Tim shares how to create successful B2B sales functions a...
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Season 1
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Episode 171
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40:03
#170 - "Most Sales People Suck at Their Job": How Siro’s AI Is Turning Sales Reps Into Top Performers with Jake Cronin
In this episode, Jake Cronin, CEO of Siro, delves into the intricacies of modern sales coaching utilizing advanced AI technologies. From his transformative experiences on the sales floor to building Siro, Cronin shares invaluable insights on le...
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Season 1
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Episode 170
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51:36
#169 - Scaling an HVAC Startup to $6M: How Andrew Morrell Went from ZERO to Millions
In this episode, Jack and John sit down with Andrew Morrell, who took his HVAC business from zero to $6 million—without a massive budget or a big head start. They dive into his journey, what worked (and what didn’t), and ho...
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Season 1
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Episode 169
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56:49
#168 - We Cut Payroll Costs by 50%—Here’s How Remote Hiring Cuts Major Costs
In this episode, Jack and John break down how businesses are cutting costs and boosting efficiency by leveraging overseas teams for call centers, accounting, and recruitment.We also dive into the biggest challenges of managing remote te...
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Season 1
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Episode 168
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38:06
#167- Stop Pitching, Start Closing—The Secret to More Plumbing Conversions
Most techs aren’t salespeople—but they should be closing more jobs. In this episode, Jack and John break down the sales tactics that get homeowners saying yes more often. We're talking about the difference between soft and ...
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Season 1
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Episode 167
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35:12
#166 - “AI won’t replace people” Gabe Pinchev from FieldPulse Shares How Software Will Transform The Trades
AI is coming for everything—except FieldPulse, according to CEO Gabe Pinchev. In this episode, we chat about how FieldPulse is changing the game for home service businesses with an all-in-one CRM that actually understands what tradesmen need. W...
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Season 1
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Episode 166
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47:58
#165 - How Branding in 2025 Will Either Make or Break Your Business
In this episode, we’re diving straight into what really matters in 2025—your brand. If your branding isn’t sharp and your marketing isn’t hitting hard, you’re already behind. John and Jack talk about why it’s non-negotiable to nail your brand t...
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Season 1
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Episode 165
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39:43
#164 - "We Lose $1,000s Every Day": The Simple Fix to Streamline Your Accounts
In this episode, we get real about how to master your service truck inventory and purchasing. We’ll cover how to cut costs for your business, avoid common mistakes, and streamline your operations with a solid PO system, VMI (Vendor Managed Inve...
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Season 1
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Episode 164
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37:11
#163 - From $7 Million to $140 Million: The Ultimate Blueprint for Growth
In this episode, we’re breaking down what it takes to plan for serious growth—both short and long term. Jack and John swap stories and hard-won lessons on budget planning, sharpening your SWOT analysis, setting revenue targets, and...
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Season 1
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Episode 163
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34:59
#162 - Get Your Techs to Close More Tickets: How We Built Confidence, Boosted Sales, and Cut Stress
In a world where customer expectations are higher than ever, the success of your HVAC or plumbing business hinges on one thing: a well-trained team. Jack and John are here to show you how to make it happen.Drawing on their experience an...
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Season 1
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Episode 162
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31:15