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Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
The Owned and Operated electrical, HVAC, and plumbing business growth podcast is hosted by John Wilson and Jack Carr. These two Home Service Business owners bring you weekly podcasts and daily content with multiple perspectives, actionable advice, and info on an ever-changing industry revolving around advertising, lead generation, and more.
Join us every Tuesday for topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recruitment to mastering marketing strategies and scaling your home service business, the podcast aims to be your guide on the path to entrepreneurial success.
For more information, visit www.ownedandoperated.com.
Episodes
179 episodes
#177 - HVAC and Plumbing Lead Generation: Outbound Campaigns That Fill The Board
Take control of lead generation and keep your service board full with proven outbound strategies, smart software like Hatch, and multi-channel marketing. Learn how to drive demand, boost team productivity, and navigate slow seasons with confide...
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Season 1
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Episode 177
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41:06
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#176 - LEGENDS: The Roofing Kingpin: How Paul Reed Went From Local Player to Multi-Million Dollar Roofer
Paul Reed from Northwest Roofing shares his journey from chasing business opportunities to running a multi-state roofing business including the route to building permanent locations and what it really takes to scale a roofing company.Wh...
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Season 1
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Episode 176
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39:41
#175 - Find The BEST Leads: Modernize VP of Marketing Jamie Smith Breaks Down the Secret to Success
Jamie Smith, VP of Marketing at Modernize, joins us to break down the secret to finding the best leads for your home service business.We tackle the big question: Are lead aggregators worth it? Jamie explains why Modernize isn’t just ano...
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Season 1
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Episode 175
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56:13
#174: Ex-Microsoft Head of Product: Anand Subbaraj on Building AI for the Trades
Anand Subbaraj, former Head of Product at Microsoft, joins us to share his journey from big tech to building Zuper, a game-changing field service management platform.We dig into why he left Microsoft to tackle a massive industry problem...
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Season 1
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Episode 174
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49:44
#173 - "We Booked 400 Calls a Week": How Avoca AI is Shaping Home Services
Tyson Chen from Avoca is back to break down how AI is changing the game for home service call centers.We dive into Avoca’s AI tools—like Coach for CSR training and Responder for automated call handling—that have helped us book more jobs...
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Season 1
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Episode 173
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43:07
#172 - From Dropout to CEO—Kelly Roberts on Building a $15M HVAC Business
In this episode CEO of Moss Heating and Cooling Kelly Roberts, shares her journey from college dropout to C-Suite member in a fast-growing HVAC company.Kelly talks about the challenges of shifting to high-end residential new constructio...
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Season 1
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Episode 172
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55:06
#171 - Why Your Sales Pipeline Is Failing—Hatch's Chief Revenue Officer 'Tim Geisenheimer' Explains the Mistakes Costing You Millions
In this episode, John sits down with Tim Geisenheimer from Hatch to break down what it takes to build a winning sales process.With his background in leading software sales teams, Tim shares how to create successful B2B sales functions a...
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Season 1
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Episode 171
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40:03
#170 - "Most Sales People Suck at Their Job": How Siro’s AI Is Turning Sales Reps Into Top Performers with Jake Cronin
In this episode, Jake Cronin, CEO of Siro, delves into the intricacies of modern sales coaching utilizing advanced AI technologies. From his transformative experiences on the sales floor to building Siro, Cronin shares invaluable insights on le...
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Season 1
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Episode 170
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51:36
#169 - Scaling an HVAC Startup to $6M: How Andrew Morrell Went from ZERO to Millions
In this episode, Jack and John sit down with Andrew Morrell, who took his HVAC business from zero to $6 million—without a massive budget or a big head start. They dive into his journey, what worked (and what didn’t), and ho...
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Season 1
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Episode 169
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56:49
#168 - We Cut Payroll Costs by 50%—Here’s How Remote Hiring Cuts Major Costs
In this episode, Jack and John break down how businesses are cutting costs and boosting efficiency by leveraging overseas teams for call centers, accounting, and recruitment.We also dive into the biggest challenges of managing remote te...
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Season 1
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Episode 168
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38:06
#167- Stop Pitching, Start Closing—The Secret to More Plumbing Conversions
Most techs aren’t salespeople—but they should be closing more jobs. In this episode, Jack and John break down the sales tactics that get homeowners saying yes more often. We're talking about the difference between soft and ...
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Season 1
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Episode 167
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35:12
#166 - “AI won’t replace people” Gabe Pinchev from FieldPulse Shares How Software Will Transform The Trades
AI is coming for everything—except FieldPulse, according to CEO Gabe Pinchev. In this episode, we chat about how FieldPulse is changing the game for home service businesses with an all-in-one CRM that actually understands what tradesmen need. W...
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Season 1
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Episode 166
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47:58
#165 - How Branding in 2025 Will Either Make or Break Your Business
In this episode, we’re diving straight into what really matters in 2025—your brand. If your branding isn’t sharp and your marketing isn’t hitting hard, you’re already behind. John and Jack talk about why it’s non-negotiable to nail your brand t...
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Season 1
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Episode 165
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39:43
#164 - "We Lose $1,000s Every Day": The Simple Fix to Streamline Your Accounts
In this episode, we get real about how to master your service truck inventory and purchasing. We’ll cover how to cut costs for your business, avoid common mistakes, and streamline your operations with a solid PO system, VMI (Vendor Managed Inve...
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Season 1
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Episode 164
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37:11
#163 - From $7 Million to $140 Million: The Ultimate Blueprint for Growth
In this episode, we’re breaking down what it takes to plan for serious growth—both short and long term. Jack and John swap stories and hard-won lessons on budget planning, sharpening your SWOT analysis, setting revenue targets, and...
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Season 1
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Episode 163
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34:59
#162 - Get Your Techs to Close More Tickets: How We Built Confidence, Boosted Sales, and Cut Stress
In a world where customer expectations are higher than ever, the success of your HVAC or plumbing business hinges on one thing: a well-trained team. Jack and John are here to show you how to make it happen.Drawing on their experience an...
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Season 1
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Episode 162
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31:15
#161 - Private Equity vs. Co-Investment: Strategies for Scaling Small Businesses
In this episode, Jack & John sit down together to discuss the strategies and significance of finding the right partners for growth in the home service sector. The conversation touches on the pros and cons of minority vs. majori...
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Season 1
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Episode 161
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41:12
#160 - How This One Sales Tactic Unlocked $10 Million in Potential
In this episode, John and Jack discuss how they redefined their business over the past year, sharing the big wins and game-changing shifts that took them to the next level.From revamping call centers and rethinking compensation to build...
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Season 1
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Episode 160
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43:52
#159 - Turning Data into Dollars: How to Use AI in The Trades with Sebastian Jimenez
How do you boost your business with AI?In this episode, we chat with Sebastian from Rilla about how AI is shaking up the home improvement industry. Rilla's virtual ride-along software helps sales and service teams get better by recordin...
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Season 1
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Episode 159
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47:42
#158 Pricing Effectively Based On Your Efficiency
Join John and Jack as they break down the do’s and don’ts of strategic pricing and why gross profit matters more than gross margin. They’ll also chat about handling discounts, boosting inside sales, and training your team to hit those numbers. ...
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Season 1
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Episode 158
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41:48
#157 Your Questions, Answered: Commission, Supplier Leverage, and Training Strategies
In this live Q&A session, we dive into some of the most pressing topics for home service business owners. From crafting competitive compensation packages and building impactful training programs to exploring how AI can transform call center...
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Season 1
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Episode 157
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30:37
#156 LEGENDS: From the Trades to $110 Million with Nexgen Founder Ismael Valdez
This week on the Owned and Operated Legends series we sit down with the unstoppable powerhouse of HVAC Ismael Valdez, founder of Nexgen. From starting in the trades at 18 to building an empire in just four years, Ismael shares his journey to re...
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Season 1
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Episode 156
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48:03
#155 - Merging Cultures: Challenges In Home Service Acquisitions
In this episode of "Owned and Operated," hosts John Wilson and Jack Carr are joined by guest Nathan Lenahan, co-owner of Bart's Heating and Air. Nathan shares his journey of rapidly scaling his HVAC business through strategic home service acqui...
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Season 1
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Episode 155
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52:13