Owned and Operated - A Plumbing, Electrical, and HVAC Growth Podcast
The Owned and Operated electrical, HVAC, and plumbing business growth podcast is hosted by John Wilson and Jack Carr. These two Home Service Business owners bring you weekly podcasts and daily content with multiple perspectives, actionable advice, and info on an ever-changing industry revolving around advertising, lead generation, and more.
Join us every Tuesday for topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recruitment to mastering marketing strategies and scaling your home service business, the podcast aims to be your guide on the path to entrepreneurial success.
For more information, visit www.ownedandoperated.com.
Episodes
150 episodes
#148 - Using Global Talent to Outpace Competition with Sagan's Jon Matzner
In this episode of Owned and Operated, John and Jack are joined by Sagan’s Jon Matzner to talk about the use of global talent and hiring overseas to enhance business operations, beyond just saving costs. What is the importance of systemization ...
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Season 1
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Episode 148
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35:15
#147 - From Customer to Owner: The Journey into Business Acquisition and Ownership
In this episode, Jack is flying solo and speaks with Rory Tyer, a new owner of an independent garden center in South Carolina, about his journey in entrepreneurship through acquisition. Rory shares his experiences and challenges in acquiring an...
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Season 1
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Episode 147
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36:30
#146 -Peter Lohmann and Home Service Branding as Lead Generation
In this episode of Owned and Operated, John explains the world of home service business growth with CEO Peter Lohmann, focusing on how branding can serve as a powerful lead-generation tool. John and Peter explore the journey of scaling a home s...
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Season 1
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Episode 146
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59:54
#145 - LEGENDS: Chris Hoffman and Home Service Financial Discipline at $100M and Up
This episode of Owned and Operated features Chris Hoffman, CEO of the $130M Hoffman Brothers, continuing the "Legends Series," where industry leaders are highlighted for their massive influence and expertise in the home services space....
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Season 1
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Episode 145
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59:02
#144 - Call Center Commission and Navigating HVAC Equipment Pricing
It’s Breaking $5M Workshop week, and Jack and John are together in the studio for the first time! What happens when you get these two together? They talk about call centers, that’s what. They break down organizational changes driven by AI, adju...
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Season 1
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Episode 144
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48:17
#143 - Call-by-Call HVAC Growth Management with Service MVP Joe Crisara
John and Jack welcome Joe Crisara from Service MVP, a mainstay in the home services business. Joe shares his extensive experience spanning 47 years in the trades industry, detailing his journey from a service technician to a successful entrepre...
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Season 1
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Episode 143
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56:14
#142 - TR Miller's Brian Sloan and Scaling a Multi-Generational Business
In this episode of 'Owned and Operated,' John Wilson talks with owner Brian Sloan from TR Miller to discuss the nuances of business management and growth in HVAC and plumbing. What was the process for Brian of transitioning from a hands-on oper...
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Season 1
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Episode 142
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49:05
#141 - Wyatt Smith and Gamifying Employee Retention with UpSmith
In this episode of 'Owned and Operated,' host Jack Carr interviews Wyatt Smith from Upsmith to discuss employee retention and the psychology of incentives for skilled workforces. Wyatt shares a look into UpSmith’s mission to gamify the skilled ...
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Season 1
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Episode 141
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23:41
#140 - Navigating the ServiceTitan KPI Minefield with Danny Peavey
In this episode of Owned and Operated, hosts John Wilson and Jack welcome back Home Service Engine Founder Danny Peevey to discuss the complexities and challenges of making KPI, data-driven decisions in the home services industry. What ...
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Season 1
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Episode 140
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28:59
#139 - LEGENDS: Chad Peterman’s $120M Home Service Scaling Strategy
Owned and Operated continues its new Legends series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson and Jack Carr are joined by special guest Chad Peterman, President and CEO of Peterman Brothe...
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Season 1
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Episode 139
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53:09
#138 - LEGENDS: Matt Ballard’s Balance of New Construction and Residential
Owned and Operated continues its new LEGENDS series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson is joined by special guest Matt Ballard of Sunrise Mechanical, a $55M HVAC and plumbing compa...
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Season 1
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Episode 138
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45:42
#137 - LEGENDS: How Tommy Mello Built a $200M Home Service Business
Owned and Operated kicks off its new LEGENDS series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson and Jack Carr are joined by special guest Tommy Mello, founder and CEO of A1 Garage, which op...
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Season 1
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Episode 137
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1:03:10
#136 - Getting Home Service Business Leads When the Season Changes
Are you focused on business leads in your home service company when the seasons change? This week, Jack and John talk about weak months during peak HVAC season, big victories coming from major talent hires, and the power of specialty equipment ...
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Season 1
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Episode 136
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32:10
#135 - Pipelines, Heavy Equipment, and Marketing your Excavation Business
Even vacation can’t stop John from talking about the new, heavy equipment for his drainage excavation business doubling as a marketing strategy! He and Jack talk about the nature of working in HVAC, drains, and excavation, why pipelining is gre...
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Season 1
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Episode 135
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16:05
#134 - HVAC Business Ups and Downs and Creating Your Organizational Structure
John joins the show this week from the middle of the woods as he and Jack discuss creating your home service business organizational structure, org charts, and the issues with hiring leaders. It’s also peak HVAC business season and that means a...
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Season 1
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Episode 134
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36:58
#133 - Managing HVAC Growth and Infrastructure in the Summer Heat
July heat got you down? Then you must not work in the HVAC business, because things are hotter than ever for Jack and John, as they talk about trying to keep up with the massive summertime HVAC rush, the stretch of record-breaking home service ...
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Season 1
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Episode 133
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30:30
#132 - Rebranding, Team Lead Pay, and GMB: Your Questions, Answered
It’s June Q&A time, as John tackles strategies for increasing revenue per plumber and HVAC technician, tracking key performance indicators (KPIs), and tips for managing warehouse inventory and consignment. He’ll also get into hiring team le...
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Season 1
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Episode 132
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39:28
#131 - The AI Call Center Revolution with Avoca Founder Tyson Chen
Join John Wilson and Jack Carr on 'Owned and Operated' as they look into the cutting-edge world of AI-powered call centers for home service businesses with Tyson from ...
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Season 1
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Episode 131
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48:52
#130 - Unlocking High Average Ticket Sales in HVAC and Plumbing
Join John and Jack as they talk about hitting major milestones, training programs, and strategies that have significantly increased their average ticket sales. Learn about the importance of call-by-call management, creating effective options fo...
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Season 1
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Episode 130
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39:48
#129 - Generating Leads for Home Service Businesses: Digital Marketing with Sam Preston
Today's episode features a special guest, Sam Preston, CEO of Service Scalers. Join us as Sam visits our shop and shares his insights on revolutionizing home service marketing. We discuss the evolut...
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Season 1
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Episode 129
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32:17
#128 - How to Use AI for Home Service Business Success
In this episode of 'Owned and Operated,' Jack and John revisit their previous discussion on how to use and integrate AI into their home service business endeavors, analyzing its transformative impact over the past few months. They reflect into ...
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Season 1
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Episode 128
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44:16
#127 - May Q&A Session with John Wilson
Join John Wilson on this special episode of 'Owned and Operated' as he dives into the world of home service businesses, focusing on plumbing, HVAC, and electric growth. It’s the end of the month and...
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Season 1
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Episode 127
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34:12
#126 - Plumbing Dreams, Million Dollar Goals: How to Grow Your Home Service Business
Join John Wilson and Jack Carr in another episode of 'Owned and Operated,' where they dive deep into how to grow in the home service business; specifically residential plumbing, HVAC, and ele...
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Season 1
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Episode 126
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29:31
#125 - Enhancing Team Performance: The Role of Training and EOS
Is your home service using EOS and training to their full potential? Today on Owned and Operated, John and Jack talk about the need to replace unreliable vehicles with new vans, the benefits of leas...
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Season 1
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Episode 125
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27:49
#124 - How to Survive Disaster in Home Service Business Ownership
What happens when your Home Service Business ownership hits disaster, and how do you survive business hardship? Hard questions this week, as Owned and Operated hosts Jack and John tackle a question ...
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Season 1
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Episode 124
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21:32