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Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
The Owned and Operated electrical, HVAC, and plumbing business growth podcast is hosted by John Wilson and Jack Carr. These two Home Service Business owners bring you weekly podcasts and daily content with multiple perspectives, actionable advice, and info on an ever-changing industry revolving around advertising, lead generation, and more.
Join us every Tuesday for topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recruitment to mastering marketing strategies and scaling your home service business, the podcast aims to be your guide on the path to entrepreneurial success.
For more information, visit www.ownedandoperated.com.
Episodes
197 episodes
#195 The From Zero to 10 Million Cold Calling
Looking to break into the home service industry through business acquisitions? In this episode of Jackquisitions, we sit down with Elias Yusef, a 24-year-old entrepreneur who’s quickly making a name for himself by acqu...
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Season 1
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Episode 195
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41:01
#194 This AI Transformed Customer Service—Here's How Avoca Did It
Curious how AI is transforming the way home service businesses handle customer calls and convert leads? In this episode of Owned and Operated, John sits down with Rafi, from Avoca—an innovative voice AI platform purpos...
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Season 1
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Episode 194
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21:58
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#193 The Truth Behind Scaling a Successful Plumbing Business
Want to grow and scale your plumbing business with proven strategies for sales, operations, and fulfillment? In this episode of Owned and Operated, we break down exactly how to build a successful plumbing company—from ...
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Season 1
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Episode 193
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37:18
#192 The Ultimate Playbook to Buy & Scale Small Businesses
The Ultimate Playbook to Buy & Scale Small BusinessesWant to grow your business through smart acquisitions, direct outreach, and personal branding? In this episode of JackQuisitions, we dive deep into t...
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Season 1
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Episode 192
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45:32
#191 How AI Is Transforming Lead Generation and Market Expansion
Want to grow your HVAC, plumbing, or roofing business using AI, lead generation, and marketing automation? In this episode of Owned and Operated, we dive into how artificial intelligence is transforming the home service industry. Host John W...
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Season 1
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Episode 191
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58:54
#190 How AI and Automation Are Revolutionizing Home Service Marketing
Looking to supercharge your business growth through smarter marketing, AI integration, and automation? In this episode of Owned and Operated, we sit down with Sam Preston and Ethan Wright from Service Scalers to dive deep into the strategies...
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Season 1
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Episode 190
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1:37:52
#189 How to Scale a Small HVAC Business with Proven Strategies
From Investment Banking to HVAC Ownership: Will’s First 90 Days Scaling a Service Business Looking to scale your HVAC or home service business effectively? In this episode of Owned and Operated, we sit down with Will, a form...
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Season 1
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Episode 189
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1:04:33
#188 How Traditional Media Drove $100K+ in Plumbing Leads
Looking to grow your home service business with smarter marketing? In this episode, uncover expert strategies to elevate your brand, dominate local search, and drive real results through modernized media tactics. Tony Castellucci fro...
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Season 1
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Episode 188
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1:44:19
#187 Junk Removal as a Scalable Business?
Looking to grow your junk removal business or expand your service-based company? In this episode uncover actionable business strategies, marketing hacks, and scaling secrets that fuel sustainable growth in the service industry. From humble begi...
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Season 1
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Episode 187
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44:44
#186 Turning Tow Trucks Into Business Success
Looking to grow your towing business or break into the towing industry? In this episode, Jack Carr hosts Matt Saskin from East Coast Towing to explore proven towing business strategies, effective growth tactics, and the latest towing industry t...
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Season 1
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Episode 186
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49:56
#185 From Roofing to Riches: The Blueprint for Business Growth
Thinking about buying a roofing company or scaling your home service business? John and Jack almost bought a roofing business—but after a deep dive into the financials and seller materials, they walked away. In this episode, they reveal why the...
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Season 1
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Episode 185
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43:12
#184 From Survive to Thrive: Scaling Your Home Service Business for Maximum Growth
As the busy summer season approaches, scaling your home service business requires the right strategy. In this episode, we break down how to set and achieve ambitious revenue goals, optimize operations, and staff up for success. From improving w...
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Season 1
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Episode 184
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40:58
#183 The $250M HVAC Collapse: Inside Air Pros' Bankruptcy
In this episode we discuss Air Pro Solutions, a once-thriving HVAC company, crumbled under $250 million in debt, exposing the dangers of aggressive acquisitions, reckless spending, and poor financial planning. From sponsoring the Miami Dolphins...
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Season 1
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Episode 183
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37:26
#182 Roofing Business Success: From Contractor to CEO in a Growing Industry
How to Scale a Roofing Business to $20M+ | Marketing, Leadership & Growth Strategies. Eddie Griffin, owner and president of Brown Roofing in Connecticut, shares his journey from starting in the roofing industry at just 13 years old to build...
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Season 1
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Episode 182
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45:29
#181 From Plumbing to Profits: One Entrepreneur’s Journey to Business Success & Growth Strategies
💧 Plumbing pro Kenny Bush joins us to talk about building a plumbing business, branding, and mastering SEO to dominate local search!From scaling Da Vinci’s Best Plumbing to leveraging Google reviews for massive growth, Kenn...
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Season 1
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Episode 181
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51:33
LEGENDS #180 | Roger Wakefield: Shaping the Next Generation of Plumbers
Plumbing influencer Roger Wakefield joins us to talk about building a plumbing business, mastering Google My Business (GMB) and Local Service Ads (LSAs), and how social media has transformed the skilled trades industry.With hundreds of ...
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Season 1
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Episode 180
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1:01:18
#179 HVAC, Plumbing & Electrical SOPs: Multi-Touchpoint Strategies for Business
Looking to streamline operations for your HVAC, plumbing, or electrical business? In this video, we break down multi-touchpoint SOPs to help you improve efficiency, enhance customer service, and boost profitability. Whether you're managing serv...
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Season 1
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Episode 179
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45:59
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#178 - Leveraging Discounts and Inside Sales for HVAC Growth
In this episode, John and Jack discuss strategies for maintaining profitability during slower business periods, including effective discounting, optimizing inside sales, and the importance of proactive planning. Shout Out to FieldPu...
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Season 1
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Episode 178
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42:05
#177 - HVAC and Plumbing Lead Generation: Outbound Campaigns That Fill The Board
Take control of lead generation and keep your service board full with proven outbound strategies, smart software like Hatch, and multi-channel marketing. Learn how to drive demand, boost team productivity, and navigate slow seasons with confide...
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Season 1
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Episode 177
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41:06
#176 - LEGENDS: The Roofing Kingpin: How Paul Reed Went From Local Player to Multi-Million Dollar Roofer
Paul Reed from Northwest Roofing shares his journey from chasing business opportunities to running a multi-state roofing business including the route to building permanent locations and what it really takes to scale a roofing company.Wh...
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Season 1
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Episode 176
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39:41
#175 - Find The BEST Leads: Modernize VP of Marketing Jamie Smith Breaks Down the Secret to Success
Jamie Smith, VP of Marketing at Modernize, joins us to break down the secret to finding the best leads for your home service business.We tackle the big question: Are lead aggregators worth it? Jamie explains why Modernize isn’t just ano...
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Season 1
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Episode 175
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56:13
#174: Ex-Microsoft Head of Product: Anand Subbaraj on Building AI for the Trades
Anand Subbaraj, former Head of Product at Microsoft, joins us to share his journey from big tech to building Zuper, a game-changing field service management platform.We dig into why he left Microsoft to tackle a massive industry problem...
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Season 1
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Episode 174
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49:44
#173 - "We Booked 400 Calls a Week": How Avoca AI is Shaping Home Services
Tyson Chen from Avoca is back to break down how AI is changing the game for home service call centers.We dive into Avoca’s AI tools—like Coach for CSR training and Responder for automated call handling—that have helped us book more jobs...
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Season 1
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Episode 173
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43:07
#172 - From Dropout to CEO—Kelly Roberts on Building a $15M HVAC Business
In this episode CEO of Moss Heating and Cooling Kelly Roberts, shares her journey from college dropout to C-Suite member in a fast-growing HVAC company.Kelly talks about the challenges of shifting to high-end residential new constructio...
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Season 1
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Episode 172
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55:06
#171 - Why Your Sales Pipeline Is Failing—Hatch's Chief Revenue Officer 'Tim Geisenheimer' Explains the Mistakes Costing You Millions
In this episode, John sits down with Tim Geisenheimer from Hatch to break down what it takes to build a winning sales process.With his background in leading software sales teams, Tim shares how to create successful B2B sales functions a...
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Season 1
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Episode 171
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40:03