Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
The Owned and Operated electrical, HVAC, and plumbing business growth podcast is hosted by John Wilson and Jack Carr. These two Home Service Business owners bring you weekly podcasts and daily content with multiple perspectives, actionable advice, and info on an ever-changing industry revolving around advertising, lead generation, and more.
Join us every Tuesday for topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recruitment to mastering marketing strategies and scaling your home service business, the podcast aims to be your guide on the path to entrepreneurial success.
For more information, visit www.ownedandoperated.com.
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
Double Your Profit Day #20 Make Your Team Better Without New Hires!
Welcome to Day 20 of the Double Your Profit Series
The go-to series for contractors, home service owners, and small business entrepreneurs.
Today, we’re digging into one of the toughest — and most important — topics in business: Improving Employee Productivity.
It’s tempting to think the secret is cloning your best performer. But here’s the reality: if you average your top performer with your lowest performer, their combined output often falls below the team average.
That’s why low performers don’t just under-deliver — they drag down your best people too. The key isn’t creating more “10x” employees. It’s raising the performance of your average team member.
🧠 Why Average Matters
High performers show what’s possible. Low performers anchor everyone else. True business growth comes from pushing the middle up — steadily raising the floor across your entire team.
💡 What You’ll Learn in This Episode:
How strong managers make or break productivity: train them to coach, hold accountable, and know when it’s time to “train up or train out”
The difference between a “them problem” and a “you problem” in performance management
How hiring high producers raises the floor, shifts expectations, and keeps your team sharp
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📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.
⚙️ The Big Picture
Productivity isn’t just about chasing rockstars — it’s about systematically raising the floor. With clear goals, visible accountability, strong managers, and fresh high-performers, your team will continually elevate what “normal” performance looks like.
🔥 Think of this episode as your playbook for maximizing team output and protecting your top performers from being dragged down.
📚 Keep Learning
More Ways To Connect with O&O
John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC
📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.