Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
The Owned and Operated electrical, HVAC, and plumbing business growth podcast is hosted by John Wilson and Jack Carr. These two Home Service Business owners bring you weekly podcasts and daily content with multiple perspectives, actionable advice, and info on an ever-changing industry revolving around advertising, lead generation, and more.
Join us every Tuesday for topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recruitment to mastering marketing strategies and scaling your home service business, the podcast aims to be your guide on the path to entrepreneurial success.
For more information, visit www.ownedandoperated.com.
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
Double Your Profit Day #17 The SMART Way to Say Goodbye to Stressful Clients!
Welcome to Day 17 of the Double Your Profit Series — the go-to series for contractors, home service owners, and small business entrepreneurs.
Today’s topic is a little spicy but absolutely essential: Firing Bad Clients.
🧠 Not every customer is worth keeping — even if they fit your target market. Some drain resources, destroy morale, and create constant headaches. Protecting your team (and your profits) means knowing when to let go.
💡 What You’ll Learn in This Episode:
- The warning signs of a client who’s hurting your business
- Why protecting your team comes before keeping every customer
- How to make “firing a client” an emotionless, SOP-driven process
- The exact steps for offboarding bad clients without drama
- How to prevent accidentally working with them again
- A little-known morale boost: referring them to “other” companies
- Why letting go of the wrong customers makes space for the right ones
💸Sponsored by CFO Made Easy
Built a strong trades business? Let’s take it to $10M and beyond. CFO Made Easy offers part-time CFO services for home and trade service businesses—helping you boost cash flow, maximize profit per tech, and make clear growth decisions.
📈 Free Offer: Book a 45-min Financial Insight Session to uncover growth blockers. [https://cfomadeeasy.com/owned/]
📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.
⚙️ Your team’s time and morale are too valuable to waste on toxic customers. Learn how to fire bad clients respectfully, professionally, and without burning bridges — while freeing up space for better ones.
🔥 Think of this episode as your playbook for building a client base that actually fuels your growth.
📚 Keep Learning: [https://www.youtube.com/playlist?list=PLfUOiqyLJBXPy_FuoGkekCOZLTNDwR31z]
🔑 Keywords:
fire bad clients, when to drop customers, contractor client management, home service customer issues, protect your team, improve team morale, firing clients professionally, customer offboarding SOP, contractor success tips, business profitability strategies
📌 Don’t forget to like, subscribe, and hit the bell icon to stay updated with the full 30-day series.
Sometimes, the best way to grow is to let go.
#DoubleYourProfit #FireBadClients #ContractorSuccess #BusinessGrowth
More Ways To Connect with O&O
John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC
📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.