#248 Inside the $150M Operator Playbook: How Sierra Scaled Fast

Live from Pantheon, John sits down with RJ Magee (Sierra) and Tyson Chen (Avoca AI) to talk about the future of technology in home service — from AI call centers to multi-location growth and ServiceTitan integration.

RJ shares how Sierra grew to 6 companies across 5 states through strategic acquisitions, while Tyson explains how Avoca’s AI agents are transforming call centers — booking jobs, handling overflow, and integrating directly with CRMs.

They unpack what it really takes to expand across geographies, standardize technology stacks, manage ServiceTitan instances, and build a culture that embraces change.
If you’re scaling locations, integrating new tech, or curious about how AI can actually work in the trades — this one’s a playbook.

💡 What You’ll Learn

-How Sierra scaled to 6 companies across 5 states through acquisitions and shared resources

-Why decentralizing call centers (but centralizing tech) drives accountability

-How Avoca’s AI books real jobs, handles overflow, and integrates directly with ServiceTitan

-Implementing multi-location tech rollouts — what to standardize, what to localize

-Change management: how to make teams embrace AI instead of fear it

-Lessons from Pantheon: how the trades are evolving into tech-enabled businesses

🎙️ Host
John Wilson 

🎙️ Guests
RJ Magee (Sierra)
Tyson Chen (Avoca AI)

💼MASSIVE Shoutout to Avoca AI!

Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish.

 🔗 Schedule a demo HERE


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💼 Extra Special Thanks to Service Scalers!

We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel.

 Want to learn how Service Scalers can do the same for you?

 🔗Check Them Out Here 

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Chapters

• 0:00 Introduction to AI and ServiceTitan
• 0:49 Live at Pantheon: First Impressions
• 3:16 Sierra's Journey and Expansion Strategy
• 11:09 Integrating Accounting and Banking Systems
• 12:06 Challenges and Strategies in ServiceTitan Implementation

Transcript

OAO EP 248 Transcript

RJ Magee: [00:00:00] We'd been exposed to ai. I had not yet like found an agent that even sounded like remotely believable. Half the time the customers were screaming like human, human, human, like get me off of this. Met with Tyson and his team and I was really amazed at like how far they had come, what they had built so far.

John Wilson: We were about to go multi-location in like 31 days or something like that. I'm trying to figure out how I would. Implement technology across different geographies, like how do you think about 

RJ Magee: that? At the end of the day, each shop to some degree is gonna have its own language and it's really hard to take one instance of ServiceTitan and get it to speak the languages of 

Tyson Chen : multiple shops.

How developed ServiceTitan is. There's just so many still like configurations. I mean, that's, I guess that's why all of these service time consultants exist.

John Wilson: Welcome back to owned and operated. Today we're live at Pantheon. I've never done a live one, so this is kind of fun. Uh, I'm joined by RJ from Sierra and Tyson from Avoca. [00:01:00] Welcome guys to the show. 

RJ Magee: Thanks for having us. Thank you, John. Yeah. 

John Wilson: This, this is, uh, we're in like a hallway, a pantheon. Uh, so this is, yeah, this is kind of fun.

We just heard the, like, I think Pantheon just opened. This is my first pantheon. 

RJ Magee: Oh, really? Really? Yeah. And this is crazy. It's nuts. 

John Wilson: Wow, dude. It's like 6,000 people been in the 

Tyson Chen : industry for. Like 20, 

John Wilson: I know. 

Tyson Chen : 20 

John Wilson: years. And we've been service like customers for like a decade and I've just never made it up.

It's the 

RJ Magee: event. It's the one, yeah. 

John Wilson: Yeah. It it is pretty crazy. But yes, like 6,000 some people, the vendor floor was fascinating. The food's been good. Uh, and it's been a ton of fun to like see friends like, like we know like hundreds of people here. So that's been a lot of fun to just like walk around the hallway and be like, holy shit, what's up dude?

Yeah. Yeah, so it's been cool. How, how, what's your impression so far? 

RJ Magee: So far? Great event. Um, a lot of great, great information out there. Excited to learn more. Excited to learn about what they're gonna bring to the table. Yeah, really the AI conversation's gonna be really interesting. Yeah, I think it's gonna cause, um, you know, there's always gonna be a lot of disruption.

I think it's gonna be [00:02:00] good disruption. It's just we're gonna have to figure out how to adjust and yeah, adapt and overcome. 

John Wilson: Yeah, they sort of, they dropped like, um, almost like bundling or something. Their pro products, it sounds like. What they're, what they're doing. It, it was an interesting talk to like watch mainly from like how many office managers are in the room.

Mm-hmm. And how many like CSRs are in the room. And like the answer's probably a lot. And I feel like that was, 

RJ Magee: I don't know, that was my first feedback to, I was sitting next to our COO and I was like, we need to go have a talk with our call center managers and dispatch managers. Are they here? They're here.

Yeah. Oh yeah. Yeah. I was like, we need to. Go and, you know, settle some nerves. Get him into the fold. Yeah, get him into the fold. Just explain that like, Hey, we are becoming a technology company. Yeah. Like we have to embrace it. Doesn't mean we're getting rid rid of everyone. We just need to figure out how we optimize for it.

Yeah. 

John Wilson: Are you still missing calls after hours and losing leads while your team sleeps? Well, that's why we work with Avoca AI owned and operated as exclusive call center partner. They answer twenty four seven, sound like a real human, and plug straight into your [00:03:00] CRM to book jobs. Send quotes and even revival old leads.

There are plenty of AI call centers out there, but we trust Avoca because we've seen the results firsthand. More book jobs, less wasted spend and no more missed revenue. See an action at the link below and start winning more jobs today with Avoca. Alright, so you're, uh, could you give us a little bit of background on Sierra.

RJ Magee: Yeah, so Sierra, it's been in business since 1987. Originally, uh, my dad founded the company with his two partners. Um, we were new construction for the longest time. Uh, 2014 we branched off into home service, uh, sold in 2020 to private equity. And since then we've acquired, uh, five additional companies. Yeah, so we've got six companies in our portfolio in five different markets.

Got a great team. We have 490 teammates throughout the platform, so 

John Wilson: dude, just like, go hire 10 people. I know. We're right there, man. We're right there. 

RJ Magee: It's uh, it's been a fun ride. We've got great teammates, so we're just excited for what we're building. 

John Wilson: Yeah. 

RJ Magee: Yeah. 

John Wilson: And is six locations, how many states? Five.

[00:04:00] Five states. Yep. What state has multiple, or like what states are you in? 

RJ Magee: We're in, uh, Washington, Idaho, Nevada. Colorado and then we have two in Tucson, Arizona. 

John Wilson: Okay. And when you think about, as you guys think about like more acquisition, you're actively acquiring. Mm-hmm. Okay. As you guys think about more acquisitions, you're all like West Coast right now.

Like would you go to like Cleveland, Ohio, or would, would you go to like how far east would you go? 

RJ Magee: Well, fir first and foremost, like I would never say no to a good company, right? Yeah. Like we, we, we look for good companies, like geography matters some, but it's not the entire equation. Yeah. Um, our COO, our director of operations and our, uh, corporate, um, controller are all in on the east side of the country.

They're in Tennessee and Atlanta. Oh, really? Oh, I knew that. So we have, we have the bandwidth to expand out that way. Yeah. Just right now the focus has been. The [00:05:00] Western Rockies. Yeah. We, we see there's still a lot of great markets. We, there's Salt Lake, there's Reno. Phoenix is an opportunity. Yeah. So is 

John Wilson: Portland like, do we, is Portland good?

Is Portland bad? Like, what do we think? 

RJ Magee: You know, we, we haven't seen a lot of opportunities up in Portland. Yeah. I, the, the business economy isn't necessarily our ideal. Yeah, yeah. Yeah. Avatar. Yeah, sure. It'd be tough if the right company was there. We would definitely go there. Yeah. Yeah. 

John Wilson: Something that I didn't appreciate, um, we started looking for deals and I feel like you have to see this, uh, and it came to mind when I was thinking about Portland specifically, but we were looking at a deal in Pittsburgh and I had, Pittsburgh was kind of like a funny city 'cause it's like.

Big. Mm-hmm. Like Pittsburgh's big, like top 50 city, millions of people and there's no one big like, or there's like one company and they're like $20 million, but there's no like, you know, winner in Pittsburgh. We started like looking around and trying to understand it and the roads. We're like the [00:06:00] big problem in Pittsburgh.

Yeah. Which I would have to imagine that's like Denver or something like that. It's crazy. There's Denver and then there's nothing. 

RJ Magee: Yeah. Right. So like Seattle's very similar. Yeah. Just like it, the, the metro area is so large. Yeah. Compared to Vegas where I'm used to, which is very condensed, you know? Yeah.

Traveling far, like good highways 

John Wilson: or something. Yeah. And traveling 

RJ Magee: far, there's not the traffic Yeah. That you have in like Seattle and Denver or like in la Yeah. It's just a. Like for tech there to travel 30 minutes, they're gonna complain. Yeah. Whereas. Tex and Seattle and and Denver are like, happy Yeah.

That it calls only 30 minutes away. Yeah. Yeah. So it's just the, those thing, the perception you have to kinda like, take into consideration is like sometimes in those bigger areas you are, are we just servicing a, a specific radius? 

John Wilson: Yeah. 

RJ Magee: Right. And what, and then within that radius, what does the demographic look like?

John Wilson: So six locations. When you're thinking about, uh, the conversation I'm thinking about now is like shared services and like how do we think about combining resources? Sounds like some of that, [00:07:00] like corporate controller, C-F-O-C-O-O is across all of them. 

RJ Magee: Yeah, so we, we definitely, we want to, whenever we bring on a partner, we wanna make sure we're adding value.

Right. And so from an operational standpoint, making sure that we have resources that can help them grow their business. Yeah. Um, helping them put new processes in place or enhance the processes they already have in place. Yeah. We're not going into like completely gut and redo a company. We wanna find a partner that we wanna work with.

Yeah. That has some runway. They're ready for an. They still wanna stay involved though, and we can bring in some capital infusion. We've hired some, some of our previous NEXSTAR coaches, which have a wealth of knowledge. And then, you know, we brought on a director of hr. We have a amazing marketing team. So we bring those resources in with recruiting and that allows us to take some of those multiple caps that a owner will typically wear off so they can focus on like vision and growth.

Yeah, 

John Wilson: and you're, and I, I think I heard in all of that call center dispatch. Like you're centralizing some [00:08:00] of that, all of that. Like how do you guys think about that? 

RJ Magee: So from a call center dispatch standpoint, we want each location to own their own call center. Yeah. I'm a big believer, like if I, if I bring the call center into one location, that's gonna be the first like, um, excuse that a GM center.

A hundred percent. Yeah, a hundred percent. So I think about 

John Wilson: that with marketing. Mm-hmm. Like we we're about to go multi-location in like, um, like 30 or 31 days or something like that. And like my team, on one hand, they're like chomping at the bit. They're like, my marketing director's like, all right, let me look.

And I'm like, dude, I know. The moment we, the moment you glance at their marketing, we own it. And then we've given them all the excuses. They need to not hit numbers. 

RJ Magee: Exactly. So it it, it's a collaboration with marketing. Yeah. We, they have to have a dedicated marketing person there. 

John Wilson: Okay. They 

RJ Magee: have to have boots on the ground.

We come in, we help, we advise, we, you know, we bring deals to the table. You know, we know how to make like MA. Well, not, or, or like agency deals. Yeah. How to negotiate. Yeah. Most people are just buying off a rate sheet. We teach them how to go and like, develop relationships. Okay. With, you know, the [00:09:00] local television studio, you know, local radio companies.

So we bring some of that in just knowledge on how to, like. Reduce costs in those areas. But yeah, where we do, where we do centralize is in like technology. Yeah. Right. So like for instance, like Avoca has been a great partner for us. Yeah. They are in all of our locations, we brought them in. We've been very successful from like a marketing standpoint, but we did have like a conversion issue in the call center, 

John Wilson: like, uh, convert booking calls.

Yep. Okay. 

RJ Magee: Booking calls, just getting to calls. Okay. Um, after hours and then overflow. Yeah. Yeah. And so we partnered with Avoca. They've been huge on helping us, like maximize our efficiency within the call centers. And then also, um, taking those excuses away that we were talking about, like, oh, we need more staffing, we need more this and that.

It's like, now here's the tool here. Here's how we optimize the tool. Now let's go and utilize the tool 

John Wilson: and like primarily, uh, inbound overflow. Like nights and weekends, 

RJ Magee: uh, [00:10:00] we, we, that's where we started Okay. Was primarily inbound overflow. And, um, after hours, we now, yeah. We utilize the agent just as another call center person now.

Yeah. Oh, that's cool. They, they take lots of calls for us. Yeah. But the book right into ServiceTitan. Yeah. Uh, dispatch gets it on the board right away and we get a ran. 

John Wilson: Yeah. That's sweet. 

RJ Magee: Yeah. 

John Wilson: When, when you're thinking about, and like. I, I'm wor, I'm mentally, I'm 31 days out and I have two locations and I'm like, I'm trying to figure out how I would implement technology across like different geography.

Like how do you think about that? Like you stage it one, you do it all at once, like how's the timeline? 

RJ Magee: Definitely. You want to, for us, we, we, when we do technology on any other location, it's always accounting first. Want to go in? We wanna make sure we, it's accounting first. Accounting first. 

John Wilson: Okay. What does that mean?

RJ Magee: So we want to, if they're not on Sage Intacct, we're gonna get 'em converted into Sage Intacct. We wanna make sure we gain control of like, how long 

John Wilson: does that take? 

RJ Magee: Um, usually 90 days. Yeah. 

John Wilson: We're halfway through our sage [00:11:00] right now. 

RJ Magee: Yeah. 

John Wilson: I'm like, I'm happy with sad. 

RJ Magee: It's, it's, it's, you know, Dan's got a good process.

We, we utilize a third party to help us Yeah. With that, uh, baker Tilly. Yeah. But we wanna make sure that we get the, the accounting integrated. We get the banking integrated. Yeah. So that we're, you know, able to pay attention to it. Yeah. And keep eyes on it. Yeah. Okay. And then after that, well, depending if.

They're on a DP grade. If not, we'll go to a DP. Then we'll do ServiceTitan after that. And then once we get the three cores of our tech stack in place, and that's where we start to add on the pieces like Avoca and some of the other products that we utilize. 

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And the best part setup is free. And your [00:12:00] first month is on the house. Book your demo in the description below. Big reputation.ai. Who, who are you buying that's not on, uh, ServiceTitan now? Like what, what else have they been on? I'm assuming you're buying like Yeah. Platform size businesses. 

RJ Magee: Well, so most of the businesses we bought were not on ServiceTitan when we bought 'em.

Really? Mm-hmm. Like, and so out of the six, uh, four of them were not on ServiceTitan. Like what were they on? Uh, various like legacy softwares. Huh? All of them had a construction background to 'em at some point in time. Okay. So typically like a legacy construction software. 

John Wilson: That's interesting. 

RJ Magee: Mm-hmm. 

John Wilson: Okay. So for Avoca, you guys started like a year ago.

And six locations. How, how did you drive calls? Like how did you do that? 

RJ Magee: Well, met Tyson at Pantheon actually last year. All right. Hell yeah. Um, our CMO and Tyson had a great conversation. Ryan Field. Yeah. Ryan came back and he is like, I got this amazing, uh, technology company. They're gonna help in the call center.

And of course, I was [00:13:00] skeptical, just like anyone, I, we've been exposed to ai, it was. Great. You know, you could tell that like everyone was going that direction. I just, I had not yet like found an agent that even sounded like remotely like believable. Yeah. Half the time the customers were screaming like, human, human, human.

Like, get me off of this. And so anyways, went through all the onboarding, met with Tyson and his team and really just started to like learn more about the product and I was. Really amazed at like how far they had come, what they had built so far. Yeah. He's got an amazing team over there. Yeah. And he was like, tell me what we're doing wrong and tell me what you need to, you need it to do to be better.

And it would literally be like, we'd have a conversation with him and his team and then. Within like a day or two, they were making changes. Yeah. To how the agent was responding, how the agent was interacting, what we were looking at on the dashboards, how we wanted to see the metrics coming in, um, how we were booking things into service [00:14:00] site.

And so it was, it was amazing just because we had a partner that was willing to work with us and enhance that technology. Yeah. At a very rapid rate. Yeah. For the business. Yeah. 

John Wilson: And how did, how you put it into Vegas first. Mm-hmm. And then like 30 days later. Yeah, same day. Like how, how did you drive it?

Vegas. Vegas. 

RJ Magee: We, we probably, we spent about 90 days really focusing on Vegas and like working, right, like getting, working all the kinks. 

John Wilson: Yeah. 

RJ Magee: Uh, worked out. And then after that it was literally like two to three week turnarounds at each location with him and his team. It was just be like, okay, we're going to the next one.

Because there's a lot you have to do with ServiceTitan as well. You gotta get your ServiceTitan set up. Right. You gotta get your job title set up. Right. Are they separate change 

John Wilson: management? Mm-hmm. Yeah. Yep. Are there separate service? Are they, uh, separate instances? 

RJ Magee: Yes. 

John Wilson: Okay. Does it make a difference if, like, it's one instance versus like the enterprise hub 

Tyson Chen : there?

Uh, there's some slight differences, but basically if all the operational processes are the same, it's pretty much a, uh, like [00:15:00] a version of copy and paste. Now the, the difficulties and nuances come when, uh, you know, different tenants have different, uh, kind of peculiarities. There's different rules. Part of what we now do is, you know, when we work with, um, you know, companies like, uh, you know, RJs, we actually start and do a bit of a assessment.

It's like, okay, here you have like, you know, 20 locations. You have, you have 50 locations. What are all of the, the differences in each of those locations? Yeah. How do we first come in and help you standardize both at an operational level as well as from a technology perspective. So then it's like, okay, when we start the actual VOCA onboarding, you guys are ready.

Um, and so, uh, that's, that's kind of how I think about it. Yeah. 

John Wilson: This might be like a dumb tactical question, but what is the actual benefit of running. We ran multiple instances for like two years and then we consolidated it down. [00:16:00] Now granted, the enterprise hub just came out. This was like 2021, so like it wasn't good.

I supposedly it's better now, but like why not just run one instance? 

RJ Magee: Yeah. For, I mean for us one, it's. Multiple shops being in one instance where there's no control from shop to shop, people potentially going in and accidentally messing with somebody else's job. And I, I understand there's permissions that you can limit within, but at the end of the day, each shop to some degree is gonna have its own language within that shop.

And it's really hard to take one instance of ServiceTitan. Get it to speak the languages of multiple shops. Yeah. We use, uh, we use a third party consultant, Morry Christmas, and she's helped us a ton with, with all of our shops in getting them as standardized as possible. Yeah. But even within that, like utilizing her and her team with the standardization of job types mm-hmm.

And, uh, skill setting with all the, the different aspects of the dispatch board. It's still, there's just various nuances that Yeah, [00:17:00] it's really hard to like get 'em all together in the same office. Oh, 

Tyson Chen : absolutely. Yeah. I've met, I mean, even with how developed ServiceTitan is, there's just so many still like configurations.

I mean that's, I guess that's why all of these ServiceTitan consultants exist. Mm-hmm. Yeah. But, uh, but yeah, I mean I think, uh, exactly, it's, and yeah, I think we've worked a bit with a lot more as well, so. Mm-hmm. Yeah, she's very helpful. 

John Wilson: Like, do you have multi-state operators that are in one instance. 

Tyson Chen : Uh, we do, uh, we have a few of those as well, but, uh, most people are multiple.

Yeah, most people do multiple. 

RJ Magee: If, if they are in one instance, do they typically have a like, uh, centralized call center at that point? Yes. Yeah, that would make sense. So, yeah, that's basically 

John Wilson: the question, like, is the, if I was multi-state in one instance, Avoca is a, that's a. You roll that out one day for the 'cause you don't have a choice, right?

Because it, well, or you could do it by phone number, I guess you could do it by phone number. 

Tyson Chen : So that's the thing. We have really a quite a few large businesses [00:18:00] that, um, use exactly like based on campaign. And so when they start Avoca, they'll, they'll start with a few numbers, see that that works well. And then proliferate across the campaigns.

Yeah. Okay. Yeah. 

John Wilson: Yeah. I'm thinking of, uh, like Matt from Call Dad eight locations, but. One instance. Oh yeah. But it's also, he does that, it's a totally different scenario. 'cause he, you're like all these different states. I think he's two states, but it's a chain of a highway. Mm. So it's like a very shared capacity, which is really cool.

I think like, it's interesting. That would probably be like just a, a one day rollout or phone numbers by the GMB or whatever. Exactly. Exactly. Okay. That, yeah, that makes sense. 

Tyson Chen : Yep. 

John Wilson: I would imagine that like a technology change like call center across six locations is kind of a. Hard. Like, that'd be a lot.

RJ Magee: It, it's like, to Tyson's point, uh, you really have to have a culture of like, change change management. Yeah. Yeah. Like you have to really have a team that embraces change. Wants to, wants to figure it out. Yeah. Wants to innovate. [00:19:00] Figure it 

John Wilson: out. Yeah. Uh, 

RJ Magee: if, you know, if, if you, you, you think about your traditional old shop Yeah.

Mom and pop shop, it's gonna be a lot harder. Yeah. Here's ai. Yeah, 

John Wilson: yeah, yeah. It's 

RJ Magee: gonna be a lot harder. So you really have to. As you're bringing on a new partner, you, you need to be explaining like, yeah, these are the great tech technology advancements we're gonna help you make so that they're excited about it.

'cause if you just go in and just be like, oh, by the way, here's all this AI stuff now, it'll never work. Yeah. Because they're just gonna resist it all day long. Yeah. 

John Wilson: What do you think's up next for Sierra? Like what do you think the next couple years looks like? 

RJ Magee: We're excited to continue to grow. We think there's, we think it's still a very fragmented market out there.

Oh, yeah. Uh, we think that there's a lot of really good partners out there. We, you know, we like to think of ourselves as a, a little bit different than some of the other like, portfolio groups that are out there. We're just, 

John Wilson: you guys are operators. 

RJ Magee: Yeah. We're just, you're real, like you grew up in 

John Wilson: the trades.

Yeah. 

RJ Magee: Everyone that like works in our business is not like, their background is like hvac, plumbing, electrical, yeah. They've been former GMs. Former operators. Yeah. Former [00:20:00] nexstar coaches. So we, we have a little different, like DNA Yeah. Than some of these other groups. And I think we're just like, guys you wanna go have a beer with?

Yeah. And wanna talk about. Trades and how to fix stuff and how to make customers happy. So we wanna continue to grow. We want to continue our growth on the Western Rockies side of the states, and then we see an opportunity to continue through, you know, the Midwest and across the country. Hell yeah, dude.

Awesome. 

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Sign a 12 month contract and your first month is free. Click the link below to get started. Service killers. No bs just leads. Cool. Well, thanks for coming on today, guys. This was, uh, this felt like a, this was a lot of fun to have you on. I, I knew I would eventually be able to get you on. It just hap it had [00:21:00] to be a pantheon.

RJ Magee: Tyson, Tyson's the man. He can't say no to him. Awesome. 

John Wilson: Cool. If people wanna get ahold of you, how can they find you? 

RJ Magee: I don't have a Twitter. I think I have a LinkedIn. Alright, so basically no, my email, uh, rjMcGee@sierracoolslv.com. Awesome. Yeah, happy to, happy to meet with anyone or if. Do a shop tour. Love to come do a shop tour with anyone out there.

Yeah. Like we love going and visited visiting shops. Oh yeah. Yeah. We just 

John Wilson: had you guys out in like May or June or, 

RJ Magee: yeah, I think right before summer. Yeah, right before summer. 

John Wilson: Yeah. That was fun. Yeah, that was a lot of fun. Yeah. We got a ton of lessons from, from you guys. Dan. Dan was great too. Is he Here? 

RJ Magee: He is.

John Wilson: Oh hell 

RJ Magee: yeah. Yeah. 

John Wilson: I gotta, I gotta beat him up a little bit over Sage, but like Yeah. Yeah. It was good. Good. We, we learned a lot. It was good. 

RJ Magee: Yeah. It's a great, great partnership. I think that's what's so great about the trades. We all wanna help each other win. Yeah. Yeah. 

John Wilson: Yeah. That's awesome. 

RJ Magee: Yep. 

John Wilson: Tyson, people wanna get ahold of you.

Where can they find you? 

Tyson Chen : Yeah. Uh, hold of me. We can, uh, yeah, you can feel free to email me@tysonatavoca.ai or just visit our website and get a wonderful demo from, uh, one of the learn from members of our [00:22:00] sales team. 

John Wilson: Awesome. Alright. Thanks guys. If you like what you heard, make sure you check out owned and operated.com.