The Dental Domination Podcast
The Dental Domination Podcast features in-depth conversations with dentists and leaders in oral health care focused on trends, innovations, and business strategies in an ever-changing profession. Hosted by DentalScapes co-founder Dan Brian, the podcast is a must-listen for any dentist interested in growing their practice, providing excellent patient service, and improving profitability.
The Dental Domination Podcast
"Ring to Revenue" - Call Handling for Dental Front Desk Teams (feat. Jessica Martin)
In this episode of "The Dental Domination Podcast," host Dan Brian of DentalScapes speaks with Jessica Martin, founder and CEO of Martin Management, about the critical role of patient experience in dental practices — and how it all starts with handling the first phone call. Digging into psychology and "non-salesy" sales strategies, Dan and Jessica discuss common issues in call handling, such as having the wrong person answer the phone and the need for confidence in communication. The conversation highlights the significance of listening and building relationships with patients to ensure a positive experience. For more information, please check out the show notes and be sure to grab the FREE video training series.
