Restaurants Reinvented: Putting Growth Back on the Menu
Shining a light on the change-minded Restaurant Leaders behind our favorite brands. Get inspired with innovative brand building, guest engagement, and revenue-driving strategies. Join host Jen Kern, long-time CMO, as she dishes with leading restaurant pros who are elevating their game and careers by staying agile in the face of uncertainty to help their brands shine and prosper.
Episodes
72 episodes
Let's Fix Loyalty
We’re talking about all things loyalty in this block-buster episode with Zach Goldstein, the CEO of Thanx. Zach and Jen discuss why loyalty is broken, with 80% of Fast Casuals and QSRs looking to improve and invest in better loyalty strategies....
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Season 2
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Episode 73
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52:44
The Straight Talk on Data: Best of Soundbites
Welcome to Part 2 in our "Best of" Series. This episode doubles down on data (not for) dummies as we explore the transformative power of data in the connected restaurant. Our esteemed guests dive into all aspects of data beyo...
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Season 2
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Episode 72
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28:47
AI Insights Unleashed: Best Sound Bites of 2023
This is the first of a short 3-part series with top 2023 sound bites that are resonating deeply in 2024: Artificial Intelligence (AI), Data, and Platforms. This first episode delves into one of the year's most talked-about subjects: Artificial ...
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Season 2
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Episode 71
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18:15
Investing in the Future of Restaurants
Get ready for a blockbuster episode that's been cooking up for years! We've got the incredible Bobby Yazdani, the mastermind behind Cota Capi...
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Season 2
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Episode 69
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38:50
The State of Foodservice Technology
Get ready to hear all the juicy data and trends that came out of Technomic's "State of Foodservice Technology" report. Our guest, Richard Shank is the Sr. Principal & VP of Innovation at Technomic and...
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Season 2
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Episode 68
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1:04:23
The Big POS Reframe
In the latest episode of Restaurants Reinvented, Jen Kern dives deep into the current frazzled, tenuous state of POS and tackles head-first the broad misconception that “POS is Dead.” Jen clarifies market confusion by clearly statin...
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Season 2
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Episode 67
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19:38
We Did This Together: 3 Years of Reinvention
In this celebratory episode, Chelsea Madden, Marketing Director at Qu, turns the tables on your hostess Jen Kern, CMO of Qu. Reminisce with Jen & Chelsea as we look back on the past 3 years of the podcast. 3 years, 70 ...
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Season 2
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Episode 66
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45:17
She's a Game Changer - Kelly MacPherson
Join our special guest Kelly MacPherson, from the mega-James Beard award winning Union Square Hospitality Group (USHG). More than a trailblazer, she's been a Game Changer for her entire career. Ke...
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Season 2
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Episode 65
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42:41
The Path to Digital Maturity
Two-time authors, Meredith Sandland and Carl Orsbourn, join Restaurants Reinvented for the second time!Hear their predictions about the next big restaurant concept > the digitally native restaurant and key snips from their new book
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Season 2
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Episode 64
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1:00:24
Bridging Communities: GiftAMeal & The Social Conscious Restaurant
In this episode of Restaurants Reinvented, host Jen Kern from Qu invites Andrew Glantz, the founder of GiftAMeal, and Dan Sokolik, Vice President of Marketing at Lee's Famous Recipe Chicken, to discuss their partnership that aims to fight hunge...
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Season 2
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Episode 63
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28:33
AI Inside & Outside the Four Walls - Phil Crawford CTO of CKE Restaurants
Join the man, the myth, the legend - Phil Crawford, CTO of CKE Restaurants, on how he’s using AI to drive better efficiencies for his brand and what he thinks “the store of the future” will operate like.Moments to Listen for:
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Season 2
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Episode 62
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52:04
Savory’s Growth Formula Starts with Data Ownership (and it works!) - Josh Boshard COO
Josh Boshard, the COO of Savory, leads the Operations & Technology teams for their 10-brand portfolio. Since their first location in 2008, Josh + Savory have amassed a wealth of best practices that he shares openly in this episode.
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Season 2
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Episode 61
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55:25
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The Future of Data Starts Here - Darien Bates, co-founder, Fourtop Solutions
If you’re wondering how to make sense of that ocean of data your restaurant is trying to wrangle, Darien has answers!Formerly the CTO at &Pizza, Darien’s new company,
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Season 2
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Episode 60
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1:02:22
Mastering the Digital Dance - Michael Chachula, CIO of Fat Brands
The CIO of FAT Brands, Michael Chachula, brings the heat to our CTO Trailblazer series talking about all things technology, customer experience, marketing hacks, and how the restaurant world e...
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Season 2
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Episode 59
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51:25
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Burn it Down and Fail Forward Fast - Justin Keenen CTO Hart House
Justin Keenen, CTO of Kevin Hart's plant-based QSR, Hart House is redefining the role of tech in resta...
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Season 2
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Episode 58
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1:09:15
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Trailblazin’ CTO Completes Full Tech Refresh in Under 1 Year - Dawn Gillis Freebirds World Burrito
Dawn Gillis, CTO of Freebirds World Burrito, kicks off our new CTO series and we couldn't find a better pioneer in our space. In true trailblazin' in fashion, she joined the fast-casual concept...
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Season 2
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Episode 57
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52:18
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What Does it Mean to Go "Beyond POS" with Amir Hudda, CEO of Qu (Part 3 of 3)
In this 3rd and final part of our mini-series, Amir Hudda, the CEO of Qu discusses the evolution of POS technology in the restaurant industry and what it means to go “Beyond POS...
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Season 2
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Episode 56
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15:15
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Here’s What Innovation Looks Like - Amir Hudda, CEO of Qu (Part 2 of 3)
In this 2nd part of our 3-part mini-series with Amir Hudda, the CEO of Qu, we discuss technology innovations that improve transaction speed, in-store redundancy, and uptime. We dive into innovation areas like
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Season 2
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Episode 55
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13:05
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Making Technology Invisible in Your Restaurant with Amir Hudda, CEO of Qu (Part 1 of 3)
In this 3-part mini-series, Jen interviews the CEO of Qu,
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Season 2
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Episode 54
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18:46
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Reinventing BBQ & Busting Vegan Myths – Kerry Fitzmaurice, Founder of Pure Grit BBQ
If you want to hear what it’s like to open a restaurant in 2022 - listen to Kerry Fitzmaurice, Founder of Pure Grit BBQ. She found her Chef on Instagram during the pand...
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Season 2
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Episode 53
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42:44
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Listen Up … (to your employees) - LeBaron Meyers, NotMe Solutions
Do your employees feel safe speaking up? It’s time to stop avoiding the topic of workplace harassment and misconduct in restaurants. Abusive environments will not prosper or attract employees. If you really want to improve your cul...
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Season 2
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Episode 52
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1:06:10
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The New Way to Do Employee Training - Rachael Nemeth, Opus
Employee Training has been a big "miss" in the restaurant industry because the tools and techniques for training desk-less workers are dated or have not even existed . The way we train restaurant employees needs a whole new perspec...
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Season 2
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Episode 51
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46:43
How to Support Restaurant Employees in Need with Sheila Bennett
The Restaurants Reinvented community is committed to supporting our industry's children and employee by participating in
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Season 2
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Episode 50
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44:57
How to Prevent Employee Burnout with Milena Regos of Unhustle
Toxic work environments (and burnout) is the #1 reason employees quit their jobs.Milena Regos is a “burnout expert.” An award winning marketer who had her own burnout experience - that led her to found the “Unhustle” movement.Re...
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Season 2
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Episode 49
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52:08
The Straight Talk Employees Want – Newton Hoang, 7 Leaves Cafe
The Great Resignation has turned into the Great Reshuffle and now the “Great Re-Reckoning.” We invited Newton Hoang from 7 Leaves Café on to talk about the “Culture of Care” he’s building and how that fits in...
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Season 2
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Episode 48
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59:31
